What are the responsibilities and job description for the Project Manager - Service Management (ITSM/ESM Implementation) position at svha?
Job Description: Project Manager – IT Service Management, Enterprise Service Management & IT Asset Management (ITSM/ESM/ITAM) Digital & Technology | St Vincent’s Health Australia Lead a critical enterprise transformation program St Vincent’s Health Australia is seeking an experienced Project Manager to lead the selection, implementation, and enterprise rollout of a new IT Service Management (ITSM), Enterprise Service Management (ESM), and IT Asset Management (ITAM) platform capability. This is a high-impact leadership role at the centre of our digital transformation, delivering integrated service and asset management capabilities that support clinical, corporate, and operational teams across the organisation. You will work closely with our ITSM Lead, internal business stakeholders, and external delivery partners to implement a modern, automated, and data-driven platform aligned to ITIL best practice and asset lifecycle management disciplines. About the role As Project Manager, you will lead an enterprise-wide program that is critical to SVHA’s digital future, with accountability for end-to-end delivery, governance, and value realisation. Key responsibilities include: Lead the end-to-end selection and implementation of a Tier 1 or Tier 2 ITSM platform, including IT Asset Management capabilities Define and deliver integrated ITSM and ITAM data models, including asset lifecycle, CMDB, and service relationships Establish and govern project scope, roadmap, delivery milestones, and benefits realisation Drive program governance, including steering committees, executive reporting, and performance dashboards Manage vendors, system integrators, and external partners, ensuring accountability to scope, schedule, and quality Lead commercial and contractual activities, including negotiations and financial management Facilitate enterprise stakeholder engagement and organisational change, including clinical, corporate, and digital functions Oversee risk, compliance, and assurance activities across the program lifecycle Ensure successful transition to business-as-usual operations, including support model, asset governance, and service ownership Work in partnership with the ITSM Lead to ensure alignment between platform configuration, process design, and delivery approach About the program This transformation program will deliver a modern, enterprise-wide service and asset management capability, including: A consolidated ITSM platform supporting all ITIL practices (Incident, Request, Change, Problem, Knowledge) Integrated IT Asset Management (ITAM) capabilities covering hardware, software, and lifecycle governance A robust CMDB and asset-service relationship model to improve visibility, risk management, and decision-making Advanced automation and workflow orchestration to streamline service delivery and reduce manual effort Enterprise-wide reporting, dashboards, and performance insights across both service and asset domains Expansion into Enterprise Service Management (ESM) across HR, Payroll, and corporate service functions What you will bring Essential experience Proven experience delivering large-scale ITSM platform implementations, including IT Asset Management integration Strong understanding and practical application of ITIL frameworks and service management processes Demonstrated experience delivering or overseeing ITAM, CMDB, or asset lifecycle management solutions Proven success leading complex, enterprise-wide transformation programs in matrix environments Experience managing vendors, system integrators, and commercial contracts Strong capability in project governance, reporting, and executive stakeholder engagement Experience delivering automation, workflow transformation, and reporting/analytics solutions Highly regarded Experience with platforms such as ServiceNow, Ivanti, BMC, or similar, including ITAM modules ITIL v4 certification or higher Experience implementing CMDB design and asset data models Experience delivering Enterprise Service Management (ESM) beyond IT Exposure to healthcare or other regulated environments Why join us At St Vincent’s, you will play a leadership role in shaping a connected service and asset management ecosystem that supports patient care, workforce efficiency, and operational resilience. You’ll contribute to: Improved asset visibility, control, and risk management across the organisation Enhanced service reliability and operational performance Scalable, automated platforms that enable “One St Vincent’s” service experience Our values We are guided by our values of Compassion, Justice, Integrity, and Excellence, and are committed to an inclusive and purpose-driven workplace. Location Brisbane or Melbourne with hybrid working arrangements (3 days a week on-site) Closing Date: 3 July 2026 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct Set up Job Alerts to see future opportunities that interest you. New users can click Create Account from the Sign-in screen. St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more. Click Forgot your password? from the Sign-in screen and follow the instructions to reset.