Director of Project Delivery

We are seeking a hybrid Director of Project Delivery for a client in Annapolis, MD to lead a growing project delivery function within a fast-paced IT services environment. This role will be responsible for building a standardized, high-performing delivery organization while overseeing a team of three project managers and technical delivery professionals.

This role will be focused on improving delivery consistency, visibility, and scalability. The ideal candidate is a hands-on operator who can balance day-to-day execution with building systems, processes, and structure to support long-term growth.

Key Responsibilities

• Lead client-facing project delivery and implementation efforts, ensuring high-quality, on-time execution
• Serve as an escalation point for delivery issues, risks, and client impact
• Build and implement a scalable delivery operating model, including processes, workflows, and governance
• Drive capacity planning, resource allocation, and utilization management
• Establish KPIs, reporting, and performance metrics to improve delivery visibility and predictability
• Oversee client onboarding delivery, ensuring smooth transitions into ongoing managed services
• Partner cross-functionally with Sales, Engineering, and Customer-facing teams to align delivery with business outcomes
• Lead and develop a team of three project managers and delivery resources, fostering accountability and continuous improvement

What We’re Looking For

• 7 years in project delivery within MSP, MSSP, IT consulting, cybersecurity, or professional services environments
• 3 years leading project managers or delivery teams in client-facing, billable services environments
• Experience owning utilization, delivery margin, or project P&L (preferred)
• Demonstrated success building or scaling delivery systems, including capacity planning, labor forecasting, and utilization management
• Strong analytical mindset with the ability to use delivery data to drive operational decisions
• Hands-on experience with project management tools (e.g., Monday, Asana, ClickUp, Smartsheet, Jira)
• Technical fluency across cloud infrastructure, Microsoft 365, networking, cybersecurity, and compliance implementations
• Proven ability to manage multiple concurrent client implementations in fast-paced environments
• Strong operational leadership skills with the ability to balance hands-on execution and strategic system building
• Experience in private equity–backed or high-growth organizations
• Exposure to M&A integration and service normalization

Why This Role

This role is critical to building a scalable delivery engine that drives:

• Faster onboarding and revenue realization
• Improved client experience and retention
• Greater operational efficiency and margin expansion

Given the nature of this search, we will reach out directly to candidates whose backgrounds align most closely with the requirements.