What are the responsibilities and job description for the Client Services Representative - UVH position at Suveto?
At University Veterinary Hospital, part of the Suveto network of hospitals, we absolutely love pets and we love people too. Everything we do at our hospital in Shreveport is influenced by our desire to make life better for pets and their human families. We strive to be our clients’ trusted partner in pet care, by providing their pets’ needs for a long full life.
We are looking for a full-time Patient Care Coordinator to join our team!
Our Patient Care Coordinators are responsible for delivering excellent customer service both in-person and over the phone to assist clients and their pets. They provide high quality customer service that meets or exceeds the expectations of our clients, support the doctors and support staff, and look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.
Duties and Responsibilities:
- Scheduling appointments for multiple doctors and boarding facility
- Answering phones on a multi-line system and directing them appropriately
- Admitting patients into the hospital
- Providing client education
- Maintaining a professional environment
- Upholding company Core Values
- Loving on pets
- Other duties as assigned
Knowledge, Skills & Abilities:
- Able to handle a fast-paced work environment
- High school diploma or equivalent.
- One year of client service experience is preferred
- Has basic knowledge of computers
- Able to maintain professionalism and provide top of the line customer service
- Has experience answering a multi-line phone system
- LOVES pets
- Is a motivated learner (the medical field is ever changing)
- Understands the importance of teamwork
- Has emotional intelligence to provide empathy and compassion to clients during some of the happiest and hardest times in their life
- Previous experience in the vet field and Ezyvet Software experience is a plus but not required!
Schedule:
- Hours range from 6:45am-6:30pm Monday - Friday and 6:45am-1pm Saturday
- Weekends are required
Physical Demands & Environment:
- Ability to lift 25 pounds
- This position requires both standing and sitting for long periods of time
Our employment package includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%, and continuing education. In addition, all full-time hospital team members receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.
University Veterinary Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.