What are the responsibilities and job description for the Installation & Warranty Technician position at Sutton's?
About Sutton's:
Sutton's is a premier family-owned and operated home improvement company with a storied history dating back to 1946. Located in Springfield, Illinois, we have evolved from our roots as a roofing and siding company to a full-service home improvement leader in the region. Our dedication to quality, integrity, and customer satisfaction has been the cornerstone of our success for over 77 years.
Job Overview:
We are currently seeking a skilled Technician to join our dynamic team. This role is crucial to maintaining the high standards of service and quality that Sutton's is known for. As a Service Technician, you will be the frontline in addressing service-related callbacks across a broad spectrum of home improvement projects including roofing, siding, replacement windows, doors, gutters, decks, sunrooms, and select remodeling projects. Some of this will be warranty work that requires installation for certain products. (This is not an entry-level position.)
Key Responsibilities:
- Service and Repair: Efficiently handle service calls related to roofing, siding, windows, doors, gutters, decks, sunrooms, and remodeling projects. This involves troubleshooting, diagnosing issues, and executing repairs or adjustments to ensure customer satisfaction and product functionality.
- Quality Assurance: Conduct thorough assessments to diagnose problems accurately with products or their installation. Your goal is to ensure all work meets the high standards of quality synonymous with Sutton's brand.
- Customer Service: Provide exemplary customer service by responding promptly to service calls, communicating effectively with customers, and resolving their issues to their complete satisfaction.
- Technical Expertise: Maintain an up-to-date knowledge of industry standards, product developments, and installation techniques to ensure all service and repairs are performed to the highest quality.
- Documentation: Complete all necessary paperwork, documentation, and follow-up required for service calls, warranty claims, and job status updates.
Qualifications:
- Proven experience as a service technician in the home improvement industry, with a broad knowledge of products and services related to roofing, siding, windows, doors, and more.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues efficiently.
- Excellent communication and customer service skills, with a commitment to resolving customer issues with a positive outcome.
- Valid driver’s license and a clean driving record.
- Ability to work independently and manage service calls effectively.
- High school diploma or equivalent; additional certification in trade school or relevant field is a plus.
What Sutton's Offers:
- Competitive compensation package.
- Opportunities for professional growth and development.
- A supportive team environment within a reputable, family-owned business.
- Benefits package including health insurance, paid vacation, and holidays.
- A commitment to safety, quality, and customer satisfaction.
- Hourly Pay range for this position is currently $22 to $28 per hour
Service Technician Job Requirements:
1. Positive Attitude: Approach all tasks and challenges with a can-do attitude, ensuring a positive work environment and customer interactions.
2. Roofing Experience: Demonstrated experience in roofing, including knowledge of materials, installation techniques, and repair methods.
3. No Fear of Heights: Comfortable working at heights, with the ability to safely navigate roofing and other elevated project sites.
4. Verifiable Work Experience: Must have proven work experience in the home improvement industry or a closely related field, with references to validate skills and performance.
5. Valid Driver's License: Possession of a valid driver's license with a clean driving record to travel to job sites and service calls.
6. Positive Background Check: Successful completion of a background check, confirming professionalism and suitability for the role.
7. Own Tools: Possession of a full set of tools necessary for performing a wide range of service and repair tasks.
8. Truck: Ownership of or access to a truck suitable for transporting tools, equipment, and materials to and from job sites.
Salary : $22 - $28