What are the responsibilities and job description for the Receptionist / Office Assistant position at Sutphen Corporation?
Sutphen Corporation is the oldest continuously family-owned and operated fire truck manufacturer in the United States. For 136 years, we’ve been committed to building the safest, most reliable fire trucks in the world—supporting fire departments across the country as they protect lives and property.
We’re looking for an enthusiastic and organized First Impression Specialist to join our team in Urbana, Ohio. You’ll be the warm smile and helpful presence that greets every visitor, customer, and employee who walks through our doors. If you’re passionate about people, organization, and being part of something meaningful, come be the first face of a company that makes a real difference.
Why Join Team Sutphen?
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Safety is our priority—for both our team and the firefighters we serve
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Family-owned and operated for five generations
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High-quality and extremely affordable benefit packages
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A collaborative, challenging environment that fosters engagement and long-term careers
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We have fun building the highest quality fire trucks that save lives and protect communities
About the Role
What You’ll Do:
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Greet all guests, customers, and team members with a positive, professional attitude
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Answer and manage incoming phone calls with efficiency and warmth
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Maintain a polished, welcoming front office environment that reflects our company’s pride
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Perform daily office management tasks
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Support internal departments with a variety of administrative duties
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Be the heartbeat of the front office—organized, proactive, and always ready to help
What We’re Looking For:
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A friendly, approachable demeanor with a passion for creating great first impressions
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Excellent communication skills—in person, on the phone, and in writing
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Strong organizational skills and attention to detail
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Confidence with office software