What are the responsibilities and job description for the Microsoft Certified Trainer/Professional position at Sutherland?
Company Description
About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Job Description
Job Description
Sutherland is looking for a Microsoft Training Professional to support one of our growing programs. This role requires a skilled Microsoft 365 expert with the ability to train, support, and confidently answer user questions in real time. Ideal candidates will have deep experience supporting enterprise environments and delivering modern, interactive user education aligned to large-scale digital transformation. If you have exceptional user training delivery skills along with the strong Microsoft knowledge as noted, we want to hear from you!
The Microsoft Training Professional will be responsible for the following:
Qualifications
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Job Description
Job Description
Sutherland is looking for a Microsoft Training Professional to support one of our growing programs. This role requires a skilled Microsoft 365 expert with the ability to train, support, and confidently answer user questions in real time. Ideal candidates will have deep experience supporting enterprise environments and delivering modern, interactive user education aligned to large-scale digital transformation. If you have exceptional user training delivery skills along with the strong Microsoft knowledge as noted, we want to hear from you!
The Microsoft Training Professional will be responsible for the following:
- Training delivery: Conduct live, instructor-led virtual training sessions, ensuring high engagement and knowledge retention among employees. Expected to demonstrate deep subject matter expertise and strong interpersonal skills.
- Office hours: Hold space for learners to get one-on-one assistance and answers to questions not addressed during class. Expected to be the SME who can derive answers to most questions without additional follow-up.
- Content development: Create and customize employee training content (subject is primarily Microsoft applications). Update materials as necessary, ensuring ongoing relevance and effectiveness.
- Collaboration: Work closely with internal and external stakeholders to identify training requirements, gather feedback, and ensure alignment with organizational objectives.
- Performance measurement: Evaluate and report the effectiveness of training through surveys, assessments, and feedback. Make necessary adjustments to improve future sessions. Ability to achieve CSAT of 4.25 out of 5.
Qualifications
- Qualifications
- Expertise in Microsoft business applications: In-depth knowledge of SharePoint, Power Automate, Teams, Clipchamp, Classic Outlook, New Outlook, Excel, PowerPoint, OneDrive, Power BI, and Planner.
- Virtual training delivery: Experience in conducting live, instructor-led virtual training sessions. Confidence delivering live demos and answering most questions immediately.
- Instructional design: Skilled in design of engaging, interactive, and sound andragogical training programs. Experience scripting short educational videos is a plus.
- Communication and presentation: Excellent verbal and written communication skills, with the proven ability to explain complex information clearly and concisely.
- Desirable attributes:
- Disposition: Extraverted, driven, resourceful, and seeks opportunities for modernized training approaches.
- Technical support and troubleshooting: Capable of providing technical support and issue resolution during training sessions and office hours.
- Desirable certifications:
- Microsoft Certified Trainer (MCT)
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Office Specialist: Expert
- Microsoft Office Specialist: Master
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
