What are the responsibilities and job description for the Senior Program Manager / Engagement Manager position at Sutherland Digital Services Inc?
Job Details
Essential Experience
• 10 years of program/project management experience in financial services technology implementations
• 5 years of direct experience in banking, payments, or core banking system implementations
• Proven track record managing large-scale ($5M ) technology transformation programs
• Experience with SaaS banking platforms or core banking system implementations
• Direct experience working with banking regulations and compliance requirements
• Demonstrated success managing complex client relationships at executive levels
• Experience leading distributed teams across multiple geographies and time zones
Banking & Payments Domain Knowledge
• Deep understanding of retail banking operations, account management, and transaction processing
• Knowledge of payment systems and clearing/settlement processes
• Familiarity with card processing, debit products, and digital banking channels
• Understanding of banking regulatory frameworks (Mexican experience highly preferred)
• Experience with IFPE regulations, SPEI, or Mexican financial technology landscape is a significant advantage
Technical & Methodological Competencies
• Strong understanding of modern cloud-based architectures and SaaS delivery models
• Experience with API-based integrations and microservices architectures
• Familiarity with data migration approaches and strategies
• Proven experience working in Agile frameworks with sprint-based delivery models
• Working knowledge of Scrum methodologies and DevOps practices
• Experience with ITIL or IT4IT frameworks for production support
• Understanding of security and compliance requirements (PCI-DSS, ISO 27001, SOC 2)