Commercial Lines Account Manager

Location: Fargo, ND
Job Type: Full-Time
Department: Insurance
Salary: 56k-94k

About the Opportunity

Our client is seeking a detail-oriented Commercial Lines Account Manager to provide exceptional service and strategic support to commercial insurance clients. This position is responsible for managing day-to-day account needs, coordinating renewals, ensuring policy accuracy, and building lasting relationships with clients, insurance carriers, and internal partners.

The ideal candidate is organized, customer-focused, and knowledgeable in commercial insurance with the ability to balance exceptional client service with strong technical expertise.

Key Responsibilities

Client Service & Account Management

• Serve as the primary point of contact for a portfolio of commercial insurance clients.
• Manage policy servicing activities including endorsements, policy changes, audits, billing inquiries, certificates, and coverage questions.
• Build strong client relationships through responsive, solution-oriented service.
• Work closely with carriers and internal teams to ensure timely and accurate account management.

Policy Administration & Renewals

• Prepare, process, and review commercial insurance renewals.
• Gather underwriting information and carrier submissions.
• Prepare proposals and client communications.
• Coordinate new business submissions and onboarding activities with producers.
• Review policies for accuracy, coverage alignment, and carrier compliance.

Relationship Management

• Develop trusted relationships with clients, insurance carriers, and internal business partners.
• Collaborate with producers to support client retention and business growth.
• Assist in resolving coverage issues and advocating for client needs.

Compliance & Documentation

• Maintain accurate client records and policy documentation.
• Ensure compliance with agency procedures, carrier guidelines, and insurance regulations.
• Monitor policy timelines and renewal schedules to ensure deadlines are met.

Qualifications

• Previous experience in commercial lines insurance, preferably in an Account Manager or Account Executive role.
• Active Property & Casualty Insurance License (or ability to obtain if required).
• Strong understanding of commercial insurance coverages and underwriting principles.
• Excellent communication and relationship-building skills.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Proficiency with agency management systems and Microsoft Office Suite.
• Ability to work independently while collaborating effectively with producers and internal teams.

Preferred Qualifications

• Experience working with commercial insurance renewals and marketing activities.
• Knowledge of carrier guidelines and policy administration processes.
• Experience supporting a diverse portfolio of commercial clients across multiple industries.

Why Join?

• Competitive compensation and comprehensive benefits package.
• Opportunity to work with a respected and growing insurance organization.
• Collaborative, team-oriented culture.
• Professional development and career growth opportunities.
• The chance to build long-term relationships with clients while making a meaningful impact.