What are the responsibilities and job description for the Member Services and Facility Rentals Coordinator position at Sussex County Association of REALTORS?
Position Summary
The Member Services & Facility Rentals Coordinator oversees all membership administration and facility rentals for the Association. This full-time role serves as the primary point of contact for members and the public, ensuring accurate membership data management, policy compliance, revenue-generating facility utilization, and an exceptional customer experience. This position plays a critical role in both operational excellence and non-dues revenue growth while supporting the Association’s mission and strategic goals.
Key Responsibilities
Membership Administrative & Compliance
- Maintain accurate and up-to-date member and broker records in the Association database, M1, and related systems
- Process new member applications and ensure timely system entry
- Transmit required membership data to the State Association and NAR
- Produce bi-monthly membership reports and provide updates to leadership
- Monitor and update Code of Ethics and Fair Housing triennial requirements in M1 for Primary members
- Provide Letters of Good Standing to other Associations upon request
- Interpret and apply NAR and Association membership policies as outlined in bylaws
Member & Public Service
- Serve as a primary point of contact for membership and facility rental inquiries
- Provide prompt, professional communication via phone and email
- Send welcome letters and onboarding communications to new Primary and Secondary members
- Support and assist with new member orientation
- Strive to enhance membership services, engagement initiatives, and communication
Facility Rentals & Revenue Operations
- Manage and maintain the facility rental calendar to ensure accurate scheduling and efficient use of space
- Serve as the primary contact for all facility rental inquiries
- Negotiate rental terms within established policies and guidelines
- Prepare and process rental agreements, payments, and required documentation
- Conduct facility tours and communicate rental policies, pricing, and amenities
- Coordinate with staff regarding room setup, technology needs, and facility readiness
- Maintain accurate records of bookings, contracts, and payments
- Identify opportunities to improve rental utilization and customer experience
Administrative & Organizational Support
- Maintain organized records and documentation related to membership and rentals
- Assist with education programs and special events as needed
- Perform other related duties as assigned by the Chief Executive Officer
Qualifications
- Strong organizational skills with exceptional attention to detail
- Excellent customer service, communication, and negotiation skills
- Ability to manage multiple systems and priorities simultaneously
- Working knowledge of database systems and scheduling software
- Understanding of REALTOR® association structure and membership processes preferred
- Ability to interpret and apply bylaws and policy guidelines
- Experience in facility rentals, event coordination, sales, or nonprofit administration preferred
Pay: From $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $21