PC Engineer/Technician

Basic Function And Scope Of Responsibilities

Maintain relationships with existing clients and forge relationships with new/prospective clients while applying the established "Code of Ethics". Project a positive and professional image toward clients and the public at large.

Principal Responsibilities

• Project a positive and professional image toward clients and the public at large
• Complete In-house PC based diagnosis, repair recommendations, and repairs as directed
• Complete Help Desk/ Technical Support tasks, in-person and on phone, as needed
• Complete repair, support, and project related documentation (Paper/ Digital)
• Prep Domain based Network Installation with Network Engineering staff
• Complete Basic Network Troubleshooting and Configuration
• Maintain required Technical Certifications as needed.
• Assist with In-house user Technical Support
• Complete one (1) monthly online or workshop based technical training session
• Perform other job-related duties as assigned
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
  
  

Education Requirements

• High School Diploma or GED
• Vocational School or some college courses
• Associate's Degree, Trade or Technical School (preferred)
  
  

Training, Skills, Knowledge And/or Experience

• **Specific training courses in this field:** CompTIA A (required), CompTIA Net (preferred), Microsoft MCP (preferred)
• **General experience in this field:** Technical Interaction with customers (required), Help Desk (preferred)
• **Experience specific to this position:** PC Diagnostics and Repair (required), O.S. Experience (required)
• Required certifications must be actively pursued and attained during the first twelve (12) months or employment.
  
  

Supervisory Responsibility

• No supervisory responsibility
  
  

Organizational Structure

• **Job Title to which this position reports:** President, Vice President / CFO, Network Engineers, and PC Engineer Level 2
• **Job Titles directly reporting to this position:** None
• **Job Titles indirectly reporting to this position:** None
  
  

Working Conditions

• **Physical surroundings:** PBX Phone, Computer Network, Copier, Fax, Various Software Packages, Various Test Equipment
• **Adverse working environment:** Dust, OTC Cleaning Materials
• **Physical Effort:** Lifting up to 70lbs to assist in product delivery
• **Domestic/International Travel:** None
• **Extensive Hours:** Occasional
  
  

The above statements are intended to describe the general nature and level of work being performed by the person(s) assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts, or working conditions. Susquehanna Computer Innovations, Inc., reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of the company.