Customer Service Specialist III

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Description

Are you passionate about helping customers with their financial needs and goals? At Susquehanna Community Bank, we understand that community banking is built on trusted relationships, and our "touch" is personalized. Our dedicated employees deliver a better banking experience and exceptional customer service to our customers.

The Customer Service Specialist III (Head Teller - Main Office) is responsible for overseeing and providing supervision to the Customer Service Representatives, processing personal and commercial transactions and providing fast and friendly customer service. This individual will also act as the liaison to all Customer Service Specialist (Head Tellers) at the other branch locations.

Job Duties

• Provides leadership to customer service personnel
• Lead trainer of Customer Service Representative (Tellers) and Customer Service Specialist (Head Tellers)
• Identifies inconsistencies in customer service activities, policies and procedures from branch to branch
• Coaches and mentors Customer Service Representatives (Tellers) to identify customers' needs to provide the appropriate products and services.
• Responsible for daily activities of new Customer Service Representatives (Tellers) as they progress through a variety of bank responsibilities.
• Maintains money shipment vault cash
• Performs duties relating to customer transactions, including but not limited to, receiving checks and cash for deposits, processing mortgage and consumer loan payments and counting and packaging coins and currency.
• Promotes and explains other services the Bank provides, such as deposit products, customer convenience services and consumer and mortgage loans.
• Prepares and maintains various reports and records, relating to currency transactions and BSA reports.
  
  

Requirements

Skills and Experience

• Proficient communication - in person, over the phone, and via email
• Ability to multi-task and problem-solve
• Excellent attention to detail
• Proficient math and computer skills
• Thorough understanding of all customer service functions, policies and procedures
• Minimum of three (3) years of banking experience
• Minimum of five (5) years of experience as a or equivalent to a Customer Service Specialist II (Head Teller) (preferred)
  
  

Equal Opportunity Employer including Disability/Vets.

Member FDIC. Equal Housing Lender.