18 - Willow Glen - ASGM - Assistant GM

At SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests and our community.

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

The Assistant General Manager (AGM) position is a manager in training role. They inspire, train, and support the guest service team. Additionally, they support the General Manager with the guest service needs for multiple locations.

BENEFITS & PERKS:

• Flexible work schedule
• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Medical, dental, vision insurance
• Vacation, 401k, FSA
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave
• Generous discounts to all our delicious desserts!
  
  

LEADERSHIP ATTRIBUTES

• Creates a fun, lively and celebratory environment
• Possesses and demonstrates a “One team, One goal” philosophy
• Works in an organized, deliberate and fast-paced manner
• Possesses a small business owner mentality and thrives in an entrepreneurial environment
• Works with Market Leader and General Manager to develop achievable objectives and a plan to improve the bakery success metrics
  
  

PHYSICAL REQUIREMENTS:

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds
  
  

QUALIFICATIONS:

• Two years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries
• Excellent verbal and written communication skills
• Exceptional interpersonal and team building skills
• Ability to train, coach, and counsel team members
• Exposure to financial and operational accountabilities
• Ability to work in multiple regional locations
• Ability to adapt to a flexible schedule according to business needs
• Must have reliable transportation
  
  

EDUCATION:

• Associates or Bachelors degree with a focus in Business or Hospitality preferred
• High school diploma or GED required
  
  

PHYSICAL REQUIREMENTS:

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds
  
  

LANGUAGE SKILLS:

• Must be able to speak, read, and write English
  
  

OTHER:

• Ability to work flexible hours, including weekends and holidays
• 47.5 hour anticipated work schedule average per week
  
  

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws.