What are the responsibilities and job description for the Operations Manager position at Sushi Counter?
SUSHI COUNTER IS HIRING — OPERATIONS MANAGER
THE ROLE
We’re looking for an experienced, hands-on Operations Manager to help lead our growing team and make sure every service runs at the highest level.
As Operations Manager, you’ll be working under our Director of Operations in leading our team, driving operational excellence, and creating an exceptional guest experience every day.
You’ll be responsible for:
- Overseeing daily store operations and service
- Leading, training, and developing our team
- Maintaining consistently high standards for food, quality, and hospitality
- Managing labor, scheduling, inventory, and operational costs
- Driving sales and improving store performance
- Building a strong team culture and positive working environment
- Ensuring health, safety, cleanliness, and compliance standards
- Identifying opportunities to improve systems, efficiency, and guest experience
- Working closely with ownership and leadership as we continue to grow
This is a full-time, on-site role based in New York. Salary: $75,000
WHO YOU ARE
You’re a natural leader who thrives in a fast-paced environment.
You have:
- 3 years of restaurant management or operations experience
- Strong leadership and people-management skills
- Excellent communication and organizational abilities
- A hands-on, solutions-focused approach
- A team-first attitude and willingness to jump in where needed to ensure smooth operations
- A passion for hospitality, food, and creating great guest experiences
- Strong understanding of labor, inventory, and cost management
- The energy and mindset to help build something special
WHO WE ARE
Sushi Counter is a fast-casual concept specializing in fresh, affordable Aussie-style hand rolls made with high-quality ingredients. The brand focuses on quick service, a welcoming atmosphere, and a consistent, upbeat guest experience. Sushi Counter operates in vibrant New York City neighborhoods, with 7 stores (soon to be 8!) across Manhattan and Brooklyn. Team members join a quickly growing company that values reliability, teamwork, and strong operational standards. The environment is energetic, customer-focused, and suited to individuals who enjoy hands-on work in a busy setting.
HOW TO APPLY
If you’re excited by hospitality, love leading people, and want to be part of a growing brand, we’d love to meet you.
Interested? Send your resume and a 60 second video introducing yourself to jobs@sushicounternyc.com - we look forward to hearing from you!
Salary : $75,000