Donor Experience Officer

Brief Description

The physical location for the candidate selected must reside within the contiguous United States and located in the PST or CST time zones.

Who We Are

Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way by funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach and public policy initiatives to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!

What you'll be doing in the role of Donor Experience Officer (DXO)

The Donor Experience Officer (DXO) serves as a member of the National Major Gifts fundraising team for Susan G. Komen. This position will be responsible for the stewardship and cultivation of a comprehensive mid-level donor portfolio with a focus on growth and retention. You will manage a large portfolio of pre-selected donors by initiating, cultivating, and stewarding relationships with those individuals who support Susan G. Komen. Your priority will be to provide valued and authentic experience via telephone, email, and mail. This includes the goal of providing donors with a meaningful relationship that enhances their connection to Komen. The DXO will gain an understanding of the donor's giving interests, intentions, and capacity. The DXO will document opportunities and secure donations through engagement.

What You Will Bring To The Table

• Implement the prescribed mid-level stewardship and cultivation plan for a pre-selected portfolio of donors giving primarily through direct mail and digital programs.
• Utilize prescribed tools, tactics, and intensive accountability to fast-track donor engagement, resulting in increased retention and increased giving YOY.
• Cultivate and grow revenue in pre-selected portfolio of approximately 2,000 mid-level donors ($500-$5,000 giving range). There will be revenue and retention goals for the portfolio, and clearly defined metrics to meet or exceed daily.
• Based on a defined contact method and cadence, the Donor Experience Officer will reach each donor a minimum of once per quarter through intentional Moves Management and specific touchpoints. This program requires excellent phone skills and has a high outbound call volume.
• Execute prompt and effective stewardship for every gift in the portfolio.
• Qualify donors in the mid-level portfolio. Work to upgrade donors in the portfolio.
• Work in collaboration with National Director, Donor Experience on identifying and cultivating potential major gift prospects in the mid-level portfolio.
• Ensure Salesforce is kept up to date on all moves and donor interactions.
• Perform unassigned donor stewardship for gifts $250-$4,999 as delegated in the National Stewardship Program.
• Maintain a working knowledge of Susan G. Komen mission and programs to promote national fundraising initiatives.
• Perform other related duties as assigned.
  
  

We know you will have and be able to

• Bachelor’s degree with 1-3 years of successful work history in fundraising and relationship development.
• Fundraising or sales experience with a proven record of revenue generation exceeding $300,000.
• Excellent organization, time management, and detail-orientation skills are required to manage donor caseload and document relationship status and updates.
• Intrinsically motivated, able to work autonomously in a remote environment.
• Ability to analyze and integrate information from relevant sources.
• Strong ability to listen compassionately and probe effectively to establish a good rapport with donors.
• Demonstrated effective interpersonal skills, including relationship building and communication in-person, on video, over the phone, and via email with diverse groups of people with tact, patience, and courtesy.
• Outcome driven with ability to respond to changing circumstances and priorities.
• Remains composed under stress, handles responses to criticism tactfully and delivers on organizational commitments.
• Possess in-depth knowledge about donor databases, preferably Salesforce.
• Strong technical skills and comfort utilizing Microsoft 365: Outlook, Word, Excel, PowerPoint, and Teams.
• Models and fosters behavior that is consistent with the beliefs, values, goals, and objectives of Susan G. Komen.
  
  

We would love it if you also have

• Knowledge of Salesforce, Asana, Gravyty, FreeWill, and other platforms a plus.
• Donor Engagement
• Major Gifts Stewardship
• Donor Advised Funds
• Qualified Charitable Distributions
• Foundations Experience
• Revenue generation of $500K
  
  

So what's in it for you?

Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures.

Approximate salary is $49,000 to $62,000, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate's skills, experience and geographic location. Additionally, this is what Komen provides away from the computer:

• Health, dental, vision and a retirement plan with a 6% employer match
• Unlimited Flexible Paid Time Off plus scheduled holidays
• Flexible work arrangement in a fully remote working environment
• Bi-weekly work from home stipend
• Parental leave
• Tuition Reimbursement
• A culture of learning and development
• And so much more!
  
  

Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.

Susan G. Komen is fair and equal in all of its employment practices for people without regard to age, race, color, religion, gender, national origin, disability, veteran status or sexual orientation. Additionally we embrace Diverse Teams & Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences.

SORRY NO AGENCIES

The physical location for the candidate selected must remain within the contiguous United States. In the event a move is expected to occur by the candidate selected, it must be pre-approved by Komen's HR team prior to the move.