What are the responsibilities and job description for the Returns Supervisor position at Surya Carpet?
About Surya Inc.
Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.’s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.
Position Overview
Department: Warehouse / Returns
Schedule: Full-Time (Requires coordination between 1st & 2nd shifts)
We are seeking a motivated and organized Returns Floor Supervisor to lead our warehouse returns operation. This position is responsible for supervising daily floor activities, managing employees, maintaining inventory accuracy, coordinating administrative tasks, and ensuring safe and efficient operations. The ideal candidate is a hands-on leader with strong organizational, communication, and problem-solving skills.
Key Responsibilities
- Supervise and support the daily operations of the Returns Department.
- Lead, coach, and develop employees while monitoring attendance, performance, and productivity.
- Process employee timecards, PTO requests, and maintain attendance records.
- Coordinate communication and workflow between 1st and 2nd shifts.
- Oversee damaged and defective inventory, inventory audits, and tracking documentation.
- Manage return tickets, research issues, and collaborate with internal departments to resolve customer and inventory concerns.
- Coordinate weekly employee sales, including pricing, payment processing, and customer pickup scheduling.
- Monitor supplies, maintain equipment, and ensure compliance with company safety standards.
- Partner with Shipping, Receiving, Customer Service, Sales, and other departments to support operational efficiency.
Qualifications
- Previous supervisory experience in a warehouse, logistics, returns, or distribution environment.
- Experience with inventory management and warehouse operations.
- Proficiency with Microsoft Excel or Google Sheets; experience with ADP, Freshdesk, or similar systems is preferred.
- Strong leadership, communication, and organizational skills.
- Ability to prioritize multiple tasks and make sound decisions in a fast-paced environment.
- Commitment to safety, accuracy, and continuous process improvement.
What We're Looking For
We're looking for a dependable leader who enjoys developing people, improving processes, and ensuring exceptional operational performance. If you thrive in a fast-paced warehouse environment and have a passion for organization, accountability, and teamwork, we'd love to hear from you.