What are the responsibilities and job description for the Account Manager - Private Label position at Surya Carpet?
Account Manager (Private Label)
Full Time- Field Sales
About Surya Inc.
Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.’s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.
We are looking for an experienced Account Manager to make an impact on multiple channels of Surya’s business – from top mass merchant stores (such as Home Goods and TJX) to diverse, curated e-commerce partners including Anthropologie and Pottery Barn. The role involves heavy communication with customers through order follow up, product presentations, and facilitating business growth. The role also includes internal communication and projects, including product content management, supply chain operations, pricing strategy, labeling, marketing and merchandising.
The ideal candidate will have strong customer experience intuition, business and product knowledge combined with solid understanding of technical concepts. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. Good judgment, ability to influence, analytical talent, and exceptional communication are essential to success in this role.
Are you able to:
• Demonstrate a clear understanding of omni-channel sales (e-commerce, mass merchants, etc.) and a knowledge of how to effectively sell with different types of accounts and buyers
• Support with customer conversations and have clear communication
• Learn a large, rich product catalog that is constantly changing
• Review data and identify areas of success and areas for improvement
What you’ll do:
• Help manage content, pricing and promotional strategy for Surya’s large product catalog
• Send inventory proposals to customers weekly, and review important selling opportunities such as clearance drops, product special pricing, and overstocks
• Follow up on orders, shipping, samples, customer requests, internal projects
• Conduct competitive analysis to evaluate market trends and identify new opportunities
• Work collaboratively with internal teams across multiple business functions to build new and improve existing processes
• Identify customer’s aesthetic and vision and determine how and what to sell from Surya’s line, in addition to how to merchandise to maximize sales
• Develop product presentations and create/maintain excel spreadsheets to accelerate business growth, provide product information, and new product drop data to all partners
Basic Qualifications:
• 2-3 years of experience in sales, marketing, merchandising, or a related field
• Detail oriented and strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines
• Articulate and persuasive communication skills, both written and verbal
• Expertise in Excel, with analytical and data skills
• Bachelor’s degree
• Excited about learning, growing, and using new applications