What are the responsibilities and job description for the Workforce Development Case Manager position at Survivor Advocacy Outreach Program?
WORKFORCE DEVELOPMENT CASE MANAGER
ABOUT US
New Leaf Justice Enterprise is more than a marketplace. New Leaf is a fresh start for survivors of trauma, substance misuse, and or incarceration in Southeast Ohio.
At New Leaf, we understand that experiencing trauma and substance misuse uproots survivors from their community and support networks. New Leaf works to reestablish these connections so that those survivors can thrive and break the reinforcing cycle of trauma by providing individuals and their families with:
- No-cost long-term housing for up to two years
- Access to living wage employment with workforce development training to ensure participants maintain living wage employment after they graduate from the program
- Wrap-around supportive services, including but not limited to free childcare and transportation, case management, and legal advocacy
By providing and expanding housing, creating live wage employment/job training, and providing mobile strengths-based supportive services, the New Leaf project will be taking steps toward health equity, preventing violence before it ever occurs, and building resilience such that if someone does experience trauma, struggle with addiction, or experience incarceration, there is a coordinated community response to support that individual.
POSITION DESCRIPTION
The New Leaf Case Manager is responsible for supervising the supported employment site New Leaf Marketplace Nelsonville. They will work closely with program participants by overseeing scheduling, providing support during scheduled shifts, soft skills development, and creating a work environment for the New Leaf participants that is consistent with their strengths and abilities. The New Leaf Case Manager will coach participants to work as team players and develop strong communication skills, work ethics, problem-solving skills, leadership, and positive attitudes.
SKILLSET
- Bachelor’s degree in human services, social services, or a related field or years of experience will be considered in lieu of a degree.
- At least three (3) to five (5) years’ experience in working directly in social services, including direct contact with vulnerable populations, preferably with a non-profit organization.
- Strong team-building skills, proven project management skills, and ability to allow autonomy without micromanaging. This includes managing and guiding group efforts as well as organizational efforts.
- Excellent reading, analyzing, speaking, writing, and interpersonal communication skills.
- Proactive approach that is looking for ways to maintain and improve processes and help people by applying creativity and flexibility to achieve outcomes.
- Intermediate to advanced skill level in computer software including Word, Excel,
Outlook, and all MS Office Suite.
- Possess and maintain current Driver’s license and retain auto insurance as law requires.
WITHIN 1 MONTH YOU WILL
- Complete a series of trainings to develop skills and gain an understanding of our values and process. These trainings include:
- Soft Skills Pro
- Future Plans EPS Training
- Future Plans Career Coaching Training
- Ohio’s Orientation to Supported Employment
- Ohio Alliance to End Sexual Violence Anti-Oppression Training
- Learn the essential job duties of the marketplace, including opening and closing procedures, operating the till, cash handling, and operating the espresso machine.
- Maintain accurate records of services provided.
- Ensure the health and safety of participants and customers in the marketplace.
- Monitor equipment function and coordinate repairs.
- Foster positive communications and relationships with participants, staff, and community members.
- Shadow other team members while they provide case management services to program participants.
- Establish a good working relationship with other team members.
- Completes essential job duties at the New Leaf Marketplace when program participants need support doing so or are not able to complete the duties for whatever reason.
WITHIN 3 MONTHS YOU WILL
- Complete the Survivor Advocacy Outreach Program’s 40-hour Advocacy Training to understand the dynamics of trauma, sexual and intimate partner violence, human trafficking, and stalking.
- Provide supervision, oversight, and support to program participants at the New
Leaf Marketplace.
- Train, instruct, schedule, supervise, and evaluate participants.
- Coordinate ordering products and managing inventory.
- Implement agreed-upon strategies, practices, and promotions.
- Develop a climate providing motivation, participation, and opportunities for participants to thrive in community living and recovery.
- Participate in ongoing education specifically addressing oppression and racism for a minimum of five hours per month.
WITHIN 6 MONTHS YOU WILL
- Facilitate monthly participant trainings to develop professional and interpersonal skills.
- Identify measures of success, including participant satisfaction and program effectiveness in conjunction with other staff members and the Executive Director.
WITHIN 12 MONTHS YOU WILL
- Create and maintain community partnerships, community groups, and agencies as required.
BENEFITS
Base salary is $48,000 per year with monthly health expense stipend ($529.16 single with no dependents/$1066.66 married or has dependents), 5% base salary pension contribution (employer-sponsored), short/long-term disability and life insurance
(employer-sponsored), 160 hours of PTO, and work-related travel reimbursements ($.58 per mile).
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THE SURVIVOR ADVOCACY OUTREACH PROGRAM AND NEW LEAF STORY
The Survivor Advocacy Outreach Program (SAOP) was founded as a program of the
Ohio University’s Women Center in August 2013 to serve survivors in both Meigs and
Perry counties. In December 2013, Athens County was added to SAOP’s service area, and in October 2015, SAOP expanded service to Gallia, Hocking, Morgan, and Vinton counties. Seeing the additional need in the region, SAOP added Jackson and Lawrence to their service area in 2021.
In October 2016, SAOP transitioned from Ohio University and became a program of the Edna Brooks Foundation, Inc. while working toward obtaining independent tax-exempt status (which was awarded in April 2017). On December 1, 2016, SAOP staff opened the main office location at 77 E. State St. in Athens. It remained in that space until the organization decided to relocate from Athens proper to a community more reflective of SAOP’s service area.
In February 2020, SAOP purchased and restored a building at 55 W. Washington St. in Nelsonville and moved its main office there in May 2021. Since then, SAOP has launched New Leaf Justice Enterprise – a long-term holistic primary and secondary prevention program for individuals and families impacted by trauma, substance misuse, and incarceration.
EQUAL OPPORTUNITY STATEMENT
Survivor Advocacy Outreach Program is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, lineage or national origin, ancestry, citizenship status, age, ability, sex, gender, marital status, veteran status, sexual orientation, genetic information, size, arrest record, or any other characteristic protected by applicable federal, state or local laws.
Job Type: Full-time
Pay: From $48,000.00 per year
Benefits:
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $48,000