What are the responsibilities and job description for the Customer Service Coordinator/Rental Car Clerk position at Surprise Ford?
Dealership in the West Valley is seeking a self-motivated, enthusiastic, and hardworking person to fill this role.
Looking for an experienced Service Receptionist & Warranty Admin Assistant.
Qualifications:
- Applicants must be familiar with the multi-line phone system.
- Organized with the ability to multitask.
- Windows proficient (Word, Excel, Powerpoint).
- Flexible and full-time.
- Demonstrate the capacity to function in a team environment or individually.
- Have excellent customer service skills.
- Work well under pressure.
- Must maintain a professional appearance and a neat, organized work area.
- Spanish speaker preferred not required.
Responsibilities:
- Processes warranty claims and all paperwork to ensure proper documentation on a timely basis.
- Verifies criteria required by factory or distributor.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule.
- Posts credits on computer.
- Resubmit all rejected claims promptly or receive authorization to write them off.
- Follows up on payment of outstanding claims.
- Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed of.
- Files and maintains all service records as required by the warrantor.
- Keeps informed of all factory recalls and bulletins.
- Assists with body shop warranty claims as needed.
- Assists with the cashier and telephone duties as needed.
- Assists with any clerical needs as directed by the fixed operations manager or the controller.
- Inbound & Outbound service department phone calls.
- Check-in/Out service rental cars & manage service rental fleet.
- Manage customer vehicle pickup & delivery schedule.
- Manage scheduling & dispatching mobile van.
Requirements:
- Applicants must be 18 years or older.
- Maintains a professional appearance and a neat work area.
- Other tasks as assigned.
- Must be a team player.
Benefits:
- 401K.
- Paid Vacation.
- Medical Insurance.
- Dental Coverage.
- Vision Care.
- Flexible Schedule.
- On-Site Medical Clinic for employees and their families.
- Employee Discounts and more.
Salary : $39,372 - $51,599