Field Service Engineer – Liquid Handling & Laboratory Automation

Field Service Engineer – Liquid Handling & Laboratory Automation

Company: Surplus Solutions LLC 
Locations:

• Bay Area, CA 

Job Type: Full-Time 
Reports To: Manager, Technical Services 
Travel Requirement: ~70–80% regional and nationwide travel

Position Summary

Surplus Solutions LLC is seeking motivated and customer-focused Field Service Engineers (FSEs) to support liquid handling and laboratory automation systems across customer sites throughout the United States.

This role is ideal for candidates with hands-on experience servicing, troubleshooting, installing, or operating automated liquid handling platforms such as Hamilton, Tecan, Beckman Coulter, Agilent, or similar laboratory automation systems.

The Field Service Engineer will serve as a front-line technical representative responsible for instrument installations, preventative maintenance, repairs, upgrades, customer training, and overall customer satisfaction. Candidates should be comfortable working independently in fast-paced laboratory environments while supporting complex electromechanical and software-driven systems.

Key Responsibilities

• Install, configure, commission, and qualify laboratory automation and liquid handling systems at customer sites. 
• Perform preventative maintenance, corrective maintenance, repairs, and system upgrades on supported instrumentation.
• Troubleshoot mechanical, electrical, fluidic, pneumatic, robotic, and software-related issues. 
• Support automated liquid handling platforms including robotic pipetting systems, plate handlers, integrated devices, and laboratory workflow automation. 
• Calibrate and verify instrument performance according to manufacturer or internal specifications. 
• Provide customer training on instrument operation, maintenance procedures, and best practices. 
• Document all service activities including service reports, diagnostics,partsusage, and corrective actions.

• Maintain strong customer relationships through professional communication and responsive technical support. 
• Coordinate with internal engineering,logistics, and technical support teams to resolve escalated issues. 
• Support equipment refurbishments, installations, validations, and field upgrades asrequired. 
• Follow all laboratory safety, quality, and customer compliance procedures. 
• Travel extensively to customer sites throughout assigned regions and occasionally nationwide. 

Required Qualifications

• Associate’sorBachelor’s degree in Engineering, Biotechnology, Biology, Chemistry, Automation, Robotics, or related technical field — or equivalent hands-on experience.
• 2 years of experience supporting laboratory automation, liquid handling systems, or analytical laboratory instrumentation. 
• Experience troubleshooting electromechanical systems and laboratory automation equipment. 
• Strong mechanical aptitude and technical problem-solving skills. 
• Comfortable working independently in customer-facing environments. 
• Strong communicationand documentation skills.
• Ability to travel extensively andmaintaina flexible travel schedule. 
• Valid driver’s license and ability to travel by air domestically. 

Preferred Qualifications

• Experience with Hamilton, Tecan, Beckman Coulter, Agilent Bravo,Opentrons, or other automated liquid handling platforms.
• Experience servicing robotic systems, automatedworkcells, or integrated laboratory automation systems.
• Familiarity with: 

• Pipetting systems 
• Robotic arms and gantries 
• Barcode readers 
• Plate movers 
• Incubators 
• Stackers 
• Integrated automation devices 

• Experience with OEM field service processes and documentation. 
• Familiarity with regulated laboratory environments including GMP, GLP, clinical, pharmaceutical, or biotech settings. 
• Experience using service management platforms such as Salesforce or similar CRM systems. 
• PreviousOEM or third-partyfield servicetraining/certifications preferred. 

What We Offer

• Competitive salary based on experience. 
• Comprehensive benefits package including medical, dental, and vision insurance. 
• 401(k) with companymatch.
• Company-paid travel expensesincludingairfare, hotels, rental cars, mileage, and per diem. 
• Company laptop, tools, and service equipment. 
• Opportunities for career growth within a rapidly expanding technical service organization. 
• Exposure to a wide variety of advanced laboratory automation technologies and customer environments.