Technician - Cook County Tech (Endoscopy)

Role Summary: Surgical Solutions Technicians serve as an integral member of the endoscopy team providing support services to surgeons and other hospital staff. They are committed to superior customer service while actively assisting in daily operations and procedures in their local account. The position reports to Account Supervisors/Lead Technicians.

Duties & Responsibilities

• Models a high standard of performance and service to hospital staff and peers.

Endoscopy Support 

• Maintain endoscopic equipment and supply inventories; perform safety checks 
• May prepare endo suites per procedure requirements 
• Follow manufacturer instructions for cleaning, leak testing, and high-level disinfection or sterilization of endoscopes 

Equipment Maintenance and Repair Management

• Identify any damaged or worn scopes or instrumentation (i.e. firmness, stiffness, alignment, chips/dents, dullness, sharp edges) for repair or replacement
• Troubleshoot malfunctioning scopes and equipment and work with the repair vendor to arrange for loaner instrumentation
• Maintain high standards for decontamination, inspection, assembly, wrapping, and sterilization of surgical instruments.
• Maintain all equipment and replace as needed, process repairs for instruments and scopes
• Maintain current preference cards for surgeons, as needed 
• Maintain a professional level of service, behavior, and communication with Surgical Solutions team members, hospital, and OR staff

Other Responsibilities 

• Perform all other duties as assigned by supervisors to support the efficient operation of the team and hospital.
• Collaborate well with fellow team members and hospital staff, act with respect and dignity towards others

Technology Utilization

• Learn and effectively use all technologies as outlined in the company’s Technology Policy.
• If applicable, utilize company phone and/or laptop to login to company systems as required, including but not limited to ADP, Outlook, Concur, Slack, and SCMP. 

Other Responsibilities 

• Perform all other duties as assigned by supervisors to support the efficient operation of the team and hospital.
• Management and responsibility of company and hospital property as assigned. 
• Loss or damage of company property may result in repayment fees. 

Skills & Abilities

• Demonstrate reliability and consistent on-site attendance.
  • Must be able to work Sunday-Saturday, which includes 24/7 coverage on a rotational basis during weekdays, weekends, and holidays. This position typically entails a 40-hour workweek and additional hours may be required based on workflow or schedule to ensure customers receive the highest level of service. 
• Strong professional communication skills, both verbal and written, for interacting with customers, staff, team members, and healthcare professionals. Ability to comprehend technical materials, follow instructions, and provide client education, interpretation, and documentation.
• Work effectively under high-stress conditions, making critical decisions in emergencies.
• Strong interpersonal skills to effectively engage with individuals and groups from diverse social, emotional, cultural, and intellectual backgrounds.
• Build rapport with clients and colleagues while maintaining professionalism.
• Operate independently and as part of a team, showing respect and consideration for others.
• Adapt to a fast-paced hospital environment involving exposure to bloodborne pathogens, chemical disinfectants, and infectious materials.

Physical Demands

• Ability to perform tasks involving bending, squatting, kneeling, crawling, and maneuvering heavy equipment.
• Stand for prolonged periods and lift/carry items up to 50 pounds individually or more with assistance.
• Meet vision and hearing standards, including color recognition, necessary for job functions.
• Wear personal protective equipment (e.g., gloves, gowns, eye protection) as required.

Qualifications

• Education: High school diploma/GED required. Some college preferred.
• Certifications: Certified Registered Central Sterile Technician (CRCST) or CBSPD required. CRCST is required within 120 days. CER preferred 
• Previous Experience: 2-5 years face-to-face customer service experience; 6 months of Endoscopy experience preferred 
• Outstanding customer service skills, ability to build and maintain strong rapport with hospital teams
• Must have excellent communication and negotiation skills
• Ability to quickly and accurately anticipate needs, and appropriately respond
• Availability for 24/7 hospital coverage including weekdays, weekend, and holiday rotational scheduled and on-call shifts