Account Manager - OR/SPD

At Surgical Solutions, we are dedicated to providing exceptional support to healthcare teams by ensuring surgical instruments and equipment are meticulously maintained and ready for every case. We partner with hospitals and surgical teams to deliver high-quality, reliable services that help improve patient outcomes.

Role Summary: Serves as the region leader of multiple hospital locations. They utilize an array of knowledge, technical skills, and critical thinking abilities to facilitate Surgical Solutions business. They assist the Executive Operations team members with regional growth, talent development, recruiting, engagement and overall performance of Surgical Solutions within the assigned region. This position is exempt and reports to the Regional Director of Operations. 

Duties & Responsibilities include:

• Manages and maintains strong business relationships with the following: Hospital Administration, Operating Room Personnel including but not limited to Chief of Surgery, Surgeons, OR Director, Director of CSPD, Materials Management, and staff related to these positions. Serve as a liaison with the Sales and Marketing Team with a focus on same store growth and potential territory expansion. Makes personal visits to each hospital in region on a regular basis to meet with hospital contacts and Surgical Solutions employees.
• Determines applicant qualifications by interviewing applicants, analyzing responses, comparing candidate qualifications to job requirements, and making recommendations for hiring, promotions, and terminations.
• Supervises and manages Account Supervisor/Lead Technician performance, assess, and investigate personnel problems; assists in administering performance counseling and coaching when deemed appropriate.
• Conducts regular team meetings with field leadership to ensure consistency regarding organizational goals and objectives.
• Submits monthly reports to the Executive Team on region performance / activity – staffing/OT/On-call and overall operation of accounts.
• Responsible for ensuring all field leaders in their assigned hospital/territory are properly trained, following policies, procedures, and recommended practices. Holds all Account Supervisors/Lead Technicians accountable for following company policies and procedures and ensuring their individual teams are properly trained.
• Works in partnership with the HR team on Company’s people operations – manage field teams’ employee relations. Ensures proper staffing while balancing compensation expense.
• Ensures the team always provides stellar customer service.

Qualifications: 

•3-5 years of Operating Room and/or Sterile Processing experience or equivalent.
•Frontline supervisory experience preferred.
•B.A. or B.S. in business preferred.
•Certifications: Certified Registered Central Sterile Technician (CRCST) certification required. CER certification a plus.
•Experience with c-suite hospital staff preferred.
•Prior Enterprise Resource Planning (ERP) experience a plus.
•Strong Microsoft Suite skills – Outlook, Word, Excel.
•Ability to travel 75% of the time to assigned hospital accounts as needed

Compensation & Benefits:

This role is paid on an annual basis ranging from $75,000 - $95,000, depending on experience and qualifications. This position is eligible for an annual bonus.
We're committed to fair and equitable compensation practices. All pay decisions are based on a variety of factors including skills, experience, job responsibilities, and internal equity. 
This position also includes access to a full benefits package, which may include medical, dental, and vision coverage, paid time off, and retirement plan options.