Product Specialist

Surgical Science is a global organization and leading provider of medical training simulations and software solutions.

Together with healthcare partners and customers in more than 90 countries, we enhance patient safety and healthcare outcomes through evidence-based, state-of-the-art simulation technology that improves clinical proficiency and performance — enabling safe and effective training without putting patients at risk.

Our solutions are used by medical training centers, universities, hospitals, and the medical device industry for practice, assessment, and certification.

With offices in Gothenburg, Stockholm, Tel Aviv, Cleveland, Wales, and China, we are a fast-growing and stable organization in a rapidly evolving world. We foster a hybrid work culture that supports onsite and remote collaboration across teams and time zones.

This position will be based in Miami, Florida, reporting to the Director Product Specialist.

Job Summary:

The Product Specialist ensures optimum operational performance for simulators installed at customer sites. This position delivers technical service to customers, including installation, relocation, repair, preventative maintenance, and conducts product demonstrations.

The ideal candidate for this job is someone willing to learn new skills and embrace challenges. The position will work in a customer-facing environment within the healthcare industry to ensure customer satisfaction.

This position is remote and requires up to 60% travel.

Responsibilities:

• Work independently and proactively to provide onsite technical and phone support to Surgical Science customers.
• Complete system installs, upgrades & retrofits.
• Educate and train Surgical Science services to customers.
• Maintain demo equipment and parts inventory.
• Set up, operate, and support simulators for customer demos, workshops, and training sessions.
• Collaborate with sales and marketing teams to deliver compelling product demonstrations.
• Document and update customer records based on interactions.
• Educate client personnel (physicians, surgeons, etc.) on the use of the simulators.
• Attend conferences, trade shows, and support live demonstrations.
• Provide technical support when not travelling.

Knowledge, Skills & Abilities:

• Proficient in troubleshooting, configuration, installation, and repair of electronic systems and computers.
• Solid knowledge of electro/mechanical device repair with attention to detail.
• Ability to speak effectively before customers and act in an advisory capacity.
• Demonstrated ability to conduct engaging and informative product demonstrations in clinical or educational settings.
• Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent Surgical Science with its customers.
• Ability to work effectively and efficiently under tight deadlines with multiple interruptions.

Qualifications:

• Previous experience in customer service.
• Experience supporting or delivering product demonstrations in a technical or healthcare environment preferred.
• Ability to build rapport with customers.
• Ability to prioritize and multitask.
• PC hardware proficiency.
• Medical terminology proficiency a plus.
• Must have valid passport for international travel when needed.
• Must live in Miami, Florida vicinity.

Benefits:

• 💻 Remote set-up equipment provided
• 🏥Medical, Dental & Vision Coverage
• 💰401K Match
• 👶Paid Maternity/Paternity Leave
• 🌴Unlimited Flex Time Off
• ♿ Short-term Disability
• 🦽 Long-term Disability
• ❤️ Life Insurance

Surgical Science as an employer

Surgical Science is a global and continuously expanding organization. You Will be part of a dynamic, creative environment where we make sure to make room for all employees to influence and contribute with their own unique experiences and knowledge.

Guided by our core values — curiosity, respect, and perseverance — we strive to empower our people by recognizing their strengths, supporting their growth, and creating opportunities to make a real impact.

We invite you to join us on this exciting and meaningful journey — to shape the future of medical training and improve care for patients around the world.

Apply today!

If you think you would fit our awesome team and enjoy our work environment, apply as soon as possible as recruitment is ongoing. Let us meet and figure out together whether we are a match! We kindly request that you apply with a resume in English.

Surgical Science provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.