Registered Nurse - General Surgery

GENERAL SURGERY: RN - Clinic Support & Triage

Monday - Friday, 1st shift

NO Nights/Call/Weekends/Holidays

Full-time, 1.0 FTE

SUMMARY

Responsible for providing clinical support, patient triage, care coordination, and nursing services for patients within a surgical specialty clinic.

ESSENTIAL JOB FUNCTIONS

1. Provides clinical nursing support, patient assessments, treatment guidance, and follow-up instructions for patients within the surgical specialty clinic.

2. Performs patient triage through telephone and electronic communication by assessing symptoms, determining urgency of care needs, and directing patients appropriately to emergency services, urgent care, physician appointments, or home care guidance.

3. Conducts brief patient assessments, including gathering chief complaint information, vital signs, mental status observations, and relevant patient history when appropriate.

4. Collaborates with physicians and other care team members to create, implement, monitor, and coordinate patient care plans.

5. Obtains provider input and direction as needed to determine appropriate clinical course of action and patient disposition.

6. Refers patients with high-risk symptoms or conditions for emergency evaluation and provides appropriate guidance to patients not requiring emergent care.

7. Coordinates patient scheduling needs, including arranging appointments directly or collaborating with scheduling staff.

8. Provides routine nursing guidance, patient education, pre-operative and post-operative support, and care coordination within scope of practice.

9. Manages prescription refill requests in accordance with provider direction and organizational protocols.

10. Manages patient calls, electronic communications, referrals, and electronic in-basket workflows in a timely and professional manner.

11. Accurately documents patient symptoms, concerns, nursing assessments, clinical advice provided, and patient responses within the electronic medical record (Epic).

12. Performs clinical support duties including wound care, VAC dressing changes, IV insertion, lab draws, assisting with minor procedures, and utilization of sterile technique as appropriate.

13. Assists with clinic operations including chart preparation, exam room turnover, clinic preparation activities, and maintaining medical supply and medication inventory as needed.

14. Supports clinic floor operations, including local and outreach clinic coverage, as needed.

15. Precepts and assists with onboarding or training of new team members as assigned.

16. Collaborates effectively with providers, nursing staff, leadership, and interdisciplinary teams to support efficient clinic operations and quality patient care.

17. Maintains professional communication, confidentiality, and compliance with organizational standards, policies, HIPAA requirements, and scope of practice expectations.

18. Performs other duties, projects, and responsibilities as assigned.

19. Supports Clinic floor, procedure or triage (local or outreach) as needed.

20. Perform other projects/tasks as requested.

This list is not inclusive of all duties and responsibilities that may be assigned. They are only listed as typical. Any other duties and responsibilities assigned will be of a similar nature requiring the same relative skill and capabilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

· Bachelor’s degree in Nursing is preferred.

· Minimum of an Associate’s degree in Nursing is required.

· Current RN state license is required.

· 3 years of experience as RN is required.

· BLS certification is required.

· Previous triage experience is preferred. Previous wound care management is preferred.

· Experience working with Epic software is preferred.

KNOWLEDGE, SKILLS & ABILITIES – COMPETENCIES

· Possesses skills with technology.

· Possesses knowledge of basic nursing performance standards as outlined in the Wisconsin Nurse Practice Act and functions within the scope of the legal guidelines.

· Demonstrates compassion and focuses on quality patient care.

· Possesses knowledge of patient care charts and history (preferably charting in Epic).

· Possesses strong organizational, communication, and problem-solving skills.

· Models a professional disposition and communication style.

· Must possess initiative and ability to work independently.

· Adherence to strict confidentiality standards and compliance as to scope of role, record keeping, PHI and HIPPA.

· Demonstrates the ability to make triage decisions based on brief patient assessment.

· Possesses the ability to react calmly and effectively in emergency situations.

· Demonstrates the ability to work under pressure and with constant interruptions.

· Specific safety certification/recertification may be required per the organization.

PHYSICAL/MENTAL DEMANDS and WORK ENVIRONMENT

Telephones system at medical practice or contractor office. Computer hardware/software for access to patient history and medical information databases. Office setting, well lighted, good air quality. Rare direct contact with patients. Mostly sedentary position. Hand/arm injury possible from repetitive movements. Stress generated if high volume of calls and emergencies.

This job description is not a guarantee of employment. It is understood that employment is “at will,” and the employer or the employee may terminate employment at any time.

To perform this position successfully, an individual must be able to perform the essential job duties satisfactorily (with or without accommodation). Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• How did you hear about this opportunity?

Experience:

• Epic: 2 years (Preferred)

Ability to Commute:

• Wausau, WI 54401 (Required)

Ability to Relocate:

• Wausau, WI 54401: Relocate before starting work (Required)

Work Location: In person