Procedure Scheduler

JOB SUMMARY/RESPONSIBILITIES:

The Procedure Scheduler is responsible for authorizing and scheduling minimum of 50 cases per day and will liaise with a number of referring doctors’ offices. The Scheduling department is the first point of contact with the surgeon offices and manage booking all surgical cases at multiple facilities.  

Primary Responsibilities:

• Authorizing and Scheduling pain cases and surgeries for single pain physicians and team
• Ability to use computer based scheduling programs, excel worksheets, and email
• Required to gather detailed information on patient demographic when scheduling
• Must be capable of multi-tasking and working with a diverse patient population
• Travel with physician to multiple locations to better coordinate patient care (on site order entry, including blood thinner hold requests, and potential auto-approval)
• Responsible for Pain Pump Orders and Communication
• Schedule manipulation based on MD need and facility availability
• Coordination with multiple device reps and vendors for procedures and surgeries
• Other duties as needed

EDUCATION/QUALIFICATION REQUIREMENTS:

• High School diploma or equivalent.
• 2 years of previous experience scheduling appointments and/or surgeries
• Experience with insurance
• Knowledge of clinic policies and procedures
• Knowledge of managed care contracts and utilization
• Knowledge of computer systems, programs and spreadsheet applications
• Knowledge of medical terminology and be familiar with scheduling software
• Skill in gathering and reporting claim information
• Skill in solving utilization problems
• Skill in written and verbal communication and customer relations
• Flexibility to tailor schedule to MD needs in regards to travel and office hours
• Experience in a medical office as a scheduler
• Fast and accurate data entry
• Service oriented, patient demeanor
• Ability to multi-task, manage time effectively, and deliver results
• Strict attention to detail
• Intermediate computer skills and knowledge of Microsoft Office
• Ability to work effectively with medical staff and external agencies
• Ability to identify, analyze and solve problems
• Ability to deal courteously and professionally with internal and external customers
• Ability to provide excellent customer service
• Ability to work 35-40 hours per week based on MD needs

PHYSICAL/MENTAL DEMANDS:

• Able to read, write and communicate in English
• Have cognitive skills for math, decision making and excellent communication skills
• Work in a temperature-controlled environment
• Potential for contact with chemicals, blood borne pathogens, and exposure to infectious disease.
• Able to lift 25 pounds using proper lifting techniques several times during shift