IT Manager- FT

Key Responsibilities

Leadership

· Provides support and direction for IT systems Support Specialist by ensuring tickets are addressed timely and SLA are met.

· Serve as the primary liaison between hospital departments, remote clinic departments, management company, the health system and executive leadership.

· Lead the design, implementation, and optimization of workflows within the EMR system.

· Evaluate IT workflows and recommend system enhancements to improve efficiency, safety, and documentation quality.

· Partners with nursing, physicians, ancillary services, and operational leaders to ensure technology supports clinical practice.

· Ensure compliance with regulatory standards including CMS, Joint Commission, SOX and applicable state requirements.

Project Management

· Liaisons with management company to ensure alignment with corporate projects and initiatives.

· Liaisons with health systems to ensure alignment with EMR system projects and initiatives.

· Lead and manage clinical technology and informatics projects from planning through implementation and post-go-live optimization.

· Develop project plans, timelines, budgets, and resource allocations for informatics initiatives.

· Coordinate multidisciplinary teams including clinical leaders, IT analysts, vendors, and operational staff.

· Track project milestones, risks, and deliverables and communicate progress to executive leadership.

· Facilitate change management strategies to ensure successful adoption of new technology and reporting tools.

System Optimization & Workflow Improvement

· Identify opportunities to improve documentation efficiency and IT decision support.

· Monitor system usage and performance metrics to ensure effective utilization of systems.

· Collaborate with clinical teams to integrate evidence-based practices into the EHR.

· Lead initiatives to improve clinical documentation, order sets, and clinical decision support alerts.

Reporting, Analytics, and Dashboard Development

· Lead the development, design, and maintenance of clinical and operational dashboards that support performance monitoring and decision-making.

· Utilize reporting platforms and analytics tools associated with EMR including tools such as EMR reporting modules, data warehouses, and business intelligence platforms.

· Develop automated reports and dashboards for leadership that track key operational and clinical metrics.

· Partner with clinical, operational, and quality leaders to define data requirements and performance indicators.

· Translate clinical and operational needs into meaningful data visualization and reporting structures.

· Ensure accuracy, integrity, and consistency of data used in reports and dashboards.

· Support regulatory, quality, and accreditation reporting requirements through development of standardized reporting tools.

· In collaboration with the management company and health system, performs periodic security risk assessments/testing (i.e. vulnerability and penetration testing) and conducts related ongoing compliance monitoring activities in coordination with Security Consultants

· Assist in the development of executive-level dashboards used by leadership teams to monitor performance, patient outcomes, and operational efficiency.

· Collaborate with analytics and IT teams to improve data extraction, reporting automation, and performance monitoring.

Training & Clinical Support

· In collaboration with hospital leadership, supports clinical informatics education and ongoing training programs for clinical staff.

· In collaboration with hospital leadership, supports onboarding and competency validation related to the electronic health record and reporting tools.

· Provide subject matter expertise and guidance to EMR super users and department champions.

· Develop educational materials, workflow guides, and system best practices.

Data, Quality, and Performance Improvement

· Supports clinical departments with quality, analytics, and operational teams to ensure accurate data capture and reporting.

· Support performance improvement initiatives by developing reports and dashboards that track key metrics such as quality outcomes, patient throughput, and documentation compliance.

· Supports clinical and regulatory departments with regulatory reporting and performance improvement initiatives across the organization.

Leadership Responsibilities

· Provide leadership and oversight for IT Support Specialist

· Strengthens collaboration and communication between the management company and health system.

· Promote collaboration between IT and local clinical teams.

· Support organizational strategic initiatives related to digital health, clinical technology, and data analytics.

· Able to influence cross-functional groups towards a unified direction.

· Foster a culture of continuous improvement, innovation, and user engagement.

Qualifications

Education

· Bachelor’s degree in Nursing, Healthcare Informatics, Health Information Management, Data Analytics, or related field required.

· Master’s degree in Nursing, Healthcare Informatics, Healthcare Administration, Data Analytics, or related field preferred.

Licensure / Certification

· Current RN license preferred (if clinically focused).

· Informatics certification preferred such as:

         o ANCC Informatics Nursing Certification (RN-BC)

         o Certified Professional in Healthcare Information & Management Systems (CPHIMS)

Experience

· 5 years of clinical experience in a hospital or healthcare setting.

· 3 years of experience with Epic or other enterprise EHR systems.

· Demonstrated leadership and management experience.

· Experience developing or managing reporting dashboards and clinical data analytics tools.

· Demonstrated experience managing clinical technology or IT projects

· Experience working with business intelligence and reporting platforms (e.g., Epic reporting tools, SQL-based systems, or enterprise analytics dashboards).

Key Competencies

· Critical Thinking

· Able to function and act with a high level of autonomy

· Project management and implementation

· IT workflow analysis

· EHR optimization

· Data analytics and dashboard development

· Healthcare performance reporting

· Change management

· Regulatory compliance

· Stakeholder engagement

· Strong communication skills

· Leadership and team development