What are the responsibilities and job description for the Customer Service Representative- 3rd shift position at Surge?
Job Description: Customer Service Representative (CSR)
Primary Responsibilities:
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Communicate with co-workers and direct Supervisor to receive instructions and coordinate activities
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Manage communication processes; answering multi-line phone system and ensuring timely response of customer emails
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Maintain a clean, work environment placing all items in an orderly manner
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Operate within the documented QMS (Quality Management System)
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Coordinate finished goods shipment to meet customer standards
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Enter order information directly into the system accurately and on a timely basis
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Notify/Communicate with customers with any issues with shipment or scheduling
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Follow all standard operating and rules of thumb procedures for shipments and depletions of customer inventory
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Consulting with clients about their shipping needs and making recommendations about how best to meet those needs
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Provide assistance and follow up on any Advance Shipping Notification (ASN)
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Collaborate with the warehouse team to create customer orders and fulfill customer requests
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Prepare a Bill of Lading for all shipping customers for the type, quantity, and destination of products transported out of the warehouse
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Utilize customer portals to provide comprehensive data on their shipping and operational information
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Create customer orders for the warehouse team
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Work with carriers to schedule appointments, communicate load status, etc.
Knowledge/ Skill Requirements:
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Must be able to follow written and oral instructions
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Possess above average communication skills
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Basic math and counting skills
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Be a self-starter, ability to work under minimal supervision
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Must have aptitude to use and operate a computer including basic email functions and Excel
Ability to work in a fast-paced environment
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Ability to multitask
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High School Diploma or GED preferred
Physical Demands:
The physical demands described here are representative of those that must be met or will be encountered by the employee while performing the essential functions of this job.
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Ability to multitask and handle crisis situations in a calm and effective manner.
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Majority of the time spent at work will be in an office setting, sitting at a desk.
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Sitting for long periods of time.
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Minor lifting of office supplies, storage boxes.
IND1
Full-Time
