What are the responsibilities and job description for the IT Support Specialist position at Surge Staffing?
Now Hiring: IT Support Specialist (On-Site – Memphis, TN)
We’re looking for a hands-on IT Support Specialist to join a growing team in Memphis. This is a great opportunity for someone who enjoys being the go-to problem solver and working directly with end users in a fast-paced environment.
🔧 What You’ll Do:
• Serve as the first point of contact for technical support (in-person, phone, email)
• Troubleshoot hardware, software, and peripheral issues
• Install, configure, and upgrade systems (Windows 11 environment)
• Support desktops, laptops, printers, and basic networking
• Provide clear communication and timely issue resolution
What We’re Looking For:
• 2 years of IT support or technical support experience
• Strong knowledge of Microsoft Windows OS & Microsoft Office
• Solid hardware troubleshooting skills
• Basic understanding of wired/wireless networking
• Ability to multitask and stay organized in a fast-paced setting
• Strong communication and customer service mindset
Additional Info:
• Light exposure to AS400 (training provided)
• Some light travel may be required
• Ability to lift up to ~40 lbs
Compensation & Benefits:
• $50,000–$60,000 annually ($24–$28/hr, based on experience)
• 401(k) company match
• Health, dental, vision, and life insurance
• Paid time off
Schedule: Monday–Friday (on-site role)
Salary : $50,000 - $60,000