What are the responsibilities and job description for the Guest Service Representative position at Surge Staffing?
We’re excited to share an opportunity for a Guest Services Representative role!
This position is ideal for someone who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional guest experiences. You’ll play a key role in ensuring smooth front desk operations, supporting guests with professionalism and care, and stepping into a leadership presence when the General Manager is unavailable.
In this role, you will:
• Manage guest check-in/check-out and reservations with accuracy and courtesy
• Serve as a key point of contact for guest concerns and operational issues
• Support front office operations, safety standards, and daily reporting
• Help maintain a clean, safe, and welcoming property environment
• Collaborate with leadership to ensure seamless hotel operations
We’re looking for someone who is dependable, detail-oriented, and comfortable making sound decisions in a dynamic environment. Strong communication skills, professionalism, and a guest-first mindset are essential.
If you’re passionate about hospitality and enjoy being at the center of a guest experience that truly matters, we’d love to hear from you.
Apply today and be part of a team where people truly believe in what they’re building.
Salary : $16 - $17