Front Desk Associate

Job Description

Responsible for providing excellent customer service and maintaining strong professional relationships. Assists customers with reservations, advises of status of reservations, furnishes information on hotel facilities, and sends product literature. Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the accurate entry of customer reservations.
• Receives reservations by phone, fax, and mail.
• Processes reservations, enters into computer and provides additional information.
• Acknowledges faxed and mailed reservations. Verifies pricing, discounts, billing information. Notifies customers of room features and anticipated availability.
• Maintains files.
• Researches and resolves problems.
• Sends information to customers.
• Assumes responsibility for effectively performing miscellaneous customer service functions.
• Check in and out customers.
• Processes customer payments and post applicable charges.
• Informs customers of credit holds.
• Conducts customer surveys and interact with guest regarding their stay.
• Assumes responsibility for establishing and maintaining professional working relations with customers.
• Resolves questions, requests, and problems promptly and courteously.
• Keeps customers informed of company policies, procedures, and status of their accounts.
• Politely obtains and conveys information as needed.
• Maintains the company's professional reputation.
• Provides superior customer service.
• Assumes responsibility for establishing and maintaining effective working relations, communication, and coordination with Company personnel and management.
• Assists and supports area personnel as needed.
• Keeps management informed of area activities and of any significant problems.
• Attends and participates in meetings as required.

Job Type: Full-time, Part Time

Compensation and Status:

• Competitive pay based on experience. Possible pay increase after 90 day completion

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Communication method(s) used:

• Email
• Phone
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants under 18 years old, provided it is legally allowed for the job and location
• Open to applicants who do not have a high school diploma/GED
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off
• Referral program

Work Location: In person

Salary : $15 - $17