What are the responsibilities and job description for the Part-time Night Audit Guest Service Rep position at Surfland Hotel?
We are seeking a detail-oriented, reliable individual to join our team as a Part-time Night Audit Guest Service Rep. This role oversees the hotel's nightly operations, including reconciling daily transactions, preparing reports, and ensuring guest satisfaction. The ideal candidate will have excellent communication skills, be proficient in basic accounting principles, and have a strong attention to detail. More importantly, be able to work overnight, 11P - 7A.
Key Responsibilities:
- Provide excellent guest service to guests throughout the night
- Oversee the hotel's transition from one day to the next
- Conducting nightly audits of the hotel's financial transactions
- Prepare and distribute daily reports to management
- Ensuring accuracy of guest accounts and resolving any discrepancies
- Assisting with guest check-ins and check-outs as needed
- Responding to guest inquiries and resolving any issues that may arise during the night
- Updating the status of rooms for both operational and security reasons
- Incident Management and De-escalation—Proficiency with company incident management procedures and de-escalation techniques to manage and diffuse a high-stress situation.
- Troubleshoot issues that occur with IT systems, the Internet, or Software. While a night auditor doesn’t need IT experience, they may need technical aptitude to resolve concerns.
Qualifications:
- Previous experience in a similar role preferred
- Security experience, military experience, police experience, accounting experience, and/or previous hotel experience is a plus
- Detail-oriented and able to review reports for errors in process or mistakes
- Proficiency in Microsoft Excel and other accounting software
- Excellent communication and customer service skills
- Confident in dealing with potentially stressful situations and managing through to the end
- Ability to work independently and prioritize tasks effectively
- Able to work overnight shifts, weekends, and holidays
Benefits:
- Paid time off
- Medical, Dental, Vision (eligible per company policy)
- 401(k) and Match
- Employee Discounts
- Hotel Discounts at Sister Properties