What are the responsibilities and job description for the Customer Service Specialist/Warehouse Team Member position at SurfacePrep?
Description
The Customer Service Specialist/Warehouse Team Member serves as a critical link between customers, office operations, and warehouse activities. This role is responsible for providing exceptional customer support, processing orders, coordinating shipments, maintaining inventory accuracy, and ensuring timely product fulfillment. The ideal candidate thrives in both office and warehouse environments, possesses strong organizational skills, and is committed to delivering a positive customer experience while supporting efficient warehouse operations.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries, orders, quotes, returns, and product support.
- Process customer orders and inventory requests accurately using CRM, ERP, and warehouse management systems.
- Coordinate with sales, warehouse, accounting, carriers, and third-party logistics providers to ensure timely and accurate order fulfillment.
- Maintain accurate customer, inventory, shipping, and warehouse records.
- Verify inventory availability through system review and physical counts, while supporting cycle counting and inventory control activities.
- Assist with receiving, picking, packing, shipping, and organizing products within the warehouse.
- Operate forklifts and other warehouse equipment safely to move, store, and load materials.
- Communicate shipment updates, resolve service issues, and provide proactive customer follow-up.
- Complete required shipping, receiving, inventory, and customer service documentation.
- Maintain a clean, organized, and safe work environment in both office and warehouse settings.
- Support continuous improvement initiatives and collaborate across departments to enhance customer satisfaction and operational efficiency.
- Perform other duties and special projects as assigned.
Requirements
- High school diploma or equivalent required; associate degree preferred.
- 2+ years of customer service, warehouse, distribution, or logistics experience preferred.
- Forklift experience or certification preferred.
- Proficiency with Microsoft Office and business systems (CRM, ERP, or P21 preferred).
- Strong communication, organization, problem-solving, and multitasking skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Valid driver's license required.
Physical Requirements
- Ability to work in both office and warehouse environments.
- Regular standing, walking, bending, and lifting throughout the workday.
- Ability to lift and move up to 55 pounds regularly.
- Ability to operate forklifts and other warehouse equipment safely.
- Prolonged periods of computer and desk work as needed.
Benefits
- Medical, Dental, and Vision Insurance.
- 401(k) Plan.
- Paid Time Off – 3 weeks first year accrued monthly.
- Paid Holidays.
- Company Paid Life Insurance.
- Company Paid Short-Term Disability.
- Company Paid Long-Term Disability.
- Employee Assistance Program.
- Financial Wellness.
About SurfacePrep
Founded in 1956, SurfacePrep is North America’s leading provider of surface enhancement solutions, with over 60 facilities across the United States, Canada, and Europe. With decades of experience, we deliver reliable equipment, consumables, and technical expertise that help manufacturers enhance performance, efficiency, and finishing quality across their operations.
At SurfacePrep, we understand the importance of dependable and effective surface enhancement solutions. Our team partners with trusted manufacturers to provide comprehensive process improvements, hands-on technical support, and high-quality products across a wide range of applications — including coated and bonded abrasives, abrasive air and wheel blasting, mass finishing, paint and powder coating, additive manufacturing post-processing, and turnkey production services that help customers eliminate risk, protect uptime, and maintain consistent quality.
Our national footprint combines local expertise with a robust network of resources, ensuring consistency, responsiveness, and innovation for customers across aerospace, automotive, medical, defense, general manufacturing, and more.
By partnering with SurfacePrep, customers gain more than products — they gain a collaborative team committed to delivering results beyond the surface.