What are the responsibilities and job description for the Client Success Specialist position at Surface Solutions - Exterior Building Services?
Building the great Cathedrals took years. Success came from a combination of many small steps, putting blocks next to each other, held together by mortar. We're looking for a builder. Someone who is willing to take thousands of small steps to build relationships leading to business development that continues to grow and lasts for generations. Great rewards to the Great Builders! Are you the One?
Surface Solutions is a dynamic and innovative exterior services company committed to delivering “Worry Free” solutions and services to our valued customers. As we continue to grow, we are seeking a passionate and results-driven individual to join our team as a Customer Success Specialist. This role is integral to our customer-centric approach, focusing on building and maintaining strong relationships with our existing client base.
1. Customer Care Management.
2. Sales and Revenue Growth.
3. Product Knowledge.
4. Customer Feedback and Insights.
5. Collaboration.
6. Marketing.
Qualifications:
- Proven experience in sales, account management, or a related field.
- Strong interpersonal and communications skills.
- Ability to understand and articulate technical concepts.
- Results-oriented with a track record of meeting or exceeding sales targets.
- Customer-focused mindset with a passion for delivering exceptional service.
- 2 plus years of experience preferred.
Benefits:
- Competitive salary and commission structure.
- Profit Sharing.
- Health Coverage.
- Simple IRA with 3% match.
- Professional development opportunities.
- A positive and collaborative work environment.
We exist to make a positive difference in the lives of our team and the property management professionals we work with.
Core Values:
- Relationships
- Integrity
- Service
- Excellence
This role is full time, in person, at our office and at client properties, M-F.
If you are a motivated and customer-centric individual with a passion for sales through relationship building, we invite you to apply for this exciting opportunity to contribute to the success of our clients and our business!