What are the responsibilities and job description for the Account Customer Service Representative position at Surface Experts of Northeast Philadelphia?
Benefits
At Surface Experts, we believe in a culture of caring for our employees and helping them succeed in life.
As a Surface Experts Account Customer Service Representative, your job is to find and build relationships with customers who work in property management and facilities maintenance. Our services are unique, so it will be your job to educate and build trust with our customers. We are looking for someone who lives out our core values of Serving Others, Being a Problem Solver and Trusting the Process.
Understanding sales with Surface Experts https://www.youtube.com/watch?v=IHpE--Kcjog
Job Benefits
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
- QSEHRA contribution
- Paid training
- Company cell phone
- Car allowance
- Great Work - Life Balance (No weekends, late nights or out of market t
- Paid holidays including your birthday!
- Competitive salary with a base commission bonuses structure
- Paid time off
- Company parties
- Flexible schedule
- Free uniforms
- Wellness resources
At Surface Experts, we believe in a culture of caring for our employees and helping them succeed in life.
As a Surface Experts Account Customer Service Representative, your job is to find and build relationships with customers who work in property management and facilities maintenance. Our services are unique, so it will be your job to educate and build trust with our customers. We are looking for someone who lives out our core values of Serving Others, Being a Problem Solver and Trusting the Process.
Understanding sales with Surface Experts https://www.youtube.com/watch?v=IHpE--Kcjog
Job Benefits
- Competitive salary with a base commission bonuses structure
- Paid holidays including your birthday!
- Accruable vacation
- Car allowance
- Company cell phone
- QSEHRA contribution
- Paid Training
- Great Work - Life Balance (No weekends, late nights or out of market travel)
- Bonus potential from day one!
- You will choose your sales route with an average of 12-15 appointments per day (all leads are provided)
- Work with a variety of industries including Property Management, Hotels, Movers, Builders... etc.
- During each appointment, you will...
- Build rapport with decision maker
- Walk through a unit to assess opportunities
- Educate on our services and book repairs
- On-site visits, phone calls and email follow-ups
- Work from home includes reviewing sales route, prep calls, and minimal admin work
- Ten-minute check-in with the Owner
- Strong rapport skills and persistence
- Strong written and verbal communication skills
- Goal-oriented, self-starter, and energetic
- Licensed to operate a passenger car and have a clean driving record
- Professional, caring and service-minded
- No prior industry experience, degree, or formal sales experience is needed. Training will be provided. We offer an annual trip to Surface Experts corporate for sales training from world-class experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
- To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.
- Our goal is to be represented in every major metropolitan area and for our brand to be synonymous with spot repair among all facilities and maintenance management.
- Our mission is to develop outstanding teams by investing in strong relationships.
- Together, we work to solve our customers' problems by reducing the waste of time, money, and materials that end up in landfills.
- Serve Others
- Put Relationships First
- No Jerks
- Be Humble
- Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
- Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
Salary : $38,000 - $55,000