Assistant Manager -Surf's Up Cannabis

Assistant Manager

Job Description

This employee is responsible for assisting in overseeing daily operations of the dispensary and handling the needs of all customers. This role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliance with state and local rules and regulations. They contribute to making their dispensary an inclusive, forward-thinking environment where employees feel supported by their teammates and every customer feels right at home!

Duties and Responsibilities

Financial

Sales

• Partner with the Dispensary GM to ensure goals, targets, and accountability of the team are in alignment.
• Oversee the team of Dispensary Leads in achieving their day-to-day goals, are given consistent feedback, regular touch bases, performance reviews, and successful objects that are aligned with Surf’s Up’s vision.
• Maintains dispensary operations by adhering to Surf’s Up’s Policies & Procedures for the dispensary and fully comply with state cannabis regulations
• Alongside the Dispensary GMs create a selling culture through consistent staff training, goal settings, contests, etc.
• Is an active presence on the sales floor to maintain an understanding of areas of success and opportunity and ensure the drive for sales is always present
• Ensure in store marketing, signage and customer information is up to date, branded and educational.
• Participate in developing and implementing operational rules, regulations, policies, and procedures to advance Surf’s Up’s mission, vision, goals, and objectives
• Manage and inspire internal staff to deliver the highest level of customer experience.
• Represent the company in a professional manner at all the times.

Personnel Management

• Oversee a team of Budtenders, Inventory, and Dispensary Leads and utilize delegation techniques to ensure efficient daily operations of the dispensary and all tasks are completed in a timely manner.
• Drive a culture of positive employee engagement with a strong focus on inclusion & diversity.
• In partnership with the GM use successful techniques and company directives to screen, hire, orient and train new dispensary staff
• Ensure efficiency of staff through ongoing training, instruction, counseling, and leadership. Plan weekly/daily staff schedules and assignments
• Identify and address employee issues on a timely basis. Document appropriately, communicate the situation to your supervisor and the human resources department, and terminate properly when necessary.
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, etc.

Regulations/Compliance

• Maintaining all aspects of dispensary operation in strict compliance with Cannabis Control Commission, municipal, and state legal regulations and requirements.
• Initiating and maintaining positive relationships with abutting businesses and neighborhood groups and associations.
• Effectively manage cash controls and financial reporting. Ensure POS, cash outs, bank logs, inventory and deposits are accurate and executed according to Surf’s Up standard.
• Partner with the Inventory Manager to ensure accurate inventory records are maintained in compliance with the CCC
• Manage financial records and cash handling procedures.

Maintenance

• Maintain dispensary appearance and ensure repairs are noted and completed on a timely basis. This requires regular dispensary inspections.
• Ensure that all service requests are recorded and communicated appropriately.

Safety

• Learn and ensure compliance with all company, local, state and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner.
• Direct staff to follow a "safety first" principle.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Inventory control experience required
• Prior cannabis experience required

Experience

• 2-3 years in a management/leadership role of a team of 6 employees

Knowledge, Skills, and Abilities

• Excellent oral and written communication skills, interpersonal skills, and proficiency in Microsoft Office
• Close attention to detail
• Excellent time management skills
• High energy, customer focused, and proactive
• Strong customer service skills
• Ability to work efficiently with employees, customers, government agencies, and the public

Direct Reports

• Manages retail team with authority to hire/terminate

Working Conditions

• Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
• Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors.

Physical Requirements

• The person in this position frequently communicates with customers and must be able to exchange accurate information about product offerings.
• Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines.
• The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
• Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.

Above all else, act as the critical link between Surf’s Up and our customers by providing an amazing, stress-free, and helpful patient experience.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• Health insurance
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $55,000