Residential Inside Sales Representative

Overview: The Residential Inside Sales Representative position plays a critical role in customer acquisition and migrating customers from fixed wireless internet to fiber broadband internet services. This role is the front-looking image of the company and will be responsible for putting the company’s best foot forward in building a relationship with new customers. 

Reports to: Inside Sales Manager 

Job Status: Exempt 

Location: Remote 

Salary: $32,100 commission  

Responsibilities:  

• Collaborate closely with prospective and current customers to suggest products and services that best meet their internet & phone connectivity needs. 

• Build strong relationships with potential and existing customers by demonstrating a friendly and helpful approach that makes them feel comfortable and willing to purchase or upgrade their existing services.  

• Cultivate a positive and collaborative working relationship with the members of the Surf sales & service teams. 

• Stay informed about the latest services, products, and promotions available to customers. 

• Interact with potential and existing customers via telephone, email, texts, or in person to provide support and information on products or services. 

• Utilize the company's customer relationship management software to gather customer information, set up billing and services, schedule tasks, and track communications through the communication tools available to all sales representatives.  

• Take inbound calls and make outbound calls in a high-paced call center environment.  

• Minimum 2 years sales call center experience.  

• Strong verbal communication skills. 

• Being able to engage daily with customers from diverse cultures and backgrounds. 

• Comfortable working independently and making minor decisions. 

• Strong organizational skills and a sharp eye for detail. 

• Knowledge of customer service best practices and desire to participate in training and professional development. 

• Ability to perform well in a fast-paced working environment. 

• Availability to work Saturdays and evening shifts. 

• Work remotely free from distractions.  

• Ability to cooperate with and support members of other departments that also work with customers. 

Salary : $32,100