What are the responsibilities and job description for the Inside Sales Supervisor position at Surf Internet?
Supervise, coach, and develop a team of inbound sales representatives
Conduct regular 1:1s, call reviews, and performance feedback sessions
Motivate team members to meet and exceed sales goals
Support new hire onboarding and ongoing training initiatives
Monitor daily, weekly, and monthly sales metrics including close rates, revenue, and product mix
Drive achievement of key performance indicators (KPIs) such as close rates and ARPU.
Identify performance gaps and implement action plans to improve results
Ensure consistent execution of sales processes.
Manage queue performance, staffing coverage, and schedule adherence
Support go-live initiatives, system transitions, and process improvements
Collaborate with cross-functional teams such as Marketing, Operations, and Admin Support
Monitor calls and interactions to ensure quality standards are met
Reinforce a customer-first culture focused on resolution and satisfaction
Address escalated customer concerns and provide timely resolution
Qualifications
2 years of experience in sales or call center environment (inbound sales preferred)
1 year of leadership or supervisory experience preferred
Strong understanding of sales techniques and objection handling,
Proven ability to meet or exceed sales targets
Excellent communication, coaching, and interpersonal skills
Experience with CRM systems and call center platforms (e.g., Five9, HubSpot, Intermedia)
Salary.com Estimation for Inside Sales Supervisor in La Porte, IN
$62,123 to $83,359
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