What are the responsibilities and job description for the IT Administrator/Support Specialist position at Surety Systems?
About the Role
We are looking for a hands-on IT Administrator / Support Specialist to be the go-to technology resource for our team. In this role you will own day-to-day helpdesk support, manage our device fleet, administer a modern SaaS application stack, maintain DNS and email security records, and keep a watchful eye on security alerts. This is a highly collaborative, cross-functional position — you will interact with every department and every level of the organization.
The ideal candidate is comfortable juggling a busy helpdesk queue in the morning and jumping into an Entra ID configuration or a Defender alert investigation in the afternoon. You take pride in keeping things running smoothly, communicate clearly with non-technical colleagues, and proactively flag issues before they become problems.
Responsiblities
Day-to-Day User Support (approx. 15–20 hrs/week)
- Serve as the first point of contact for all IT support requests — password resets, access issues, and application troubleshooting.
- Diagnose and resolve user inability to access business applications, escalating to vendors when appropriate.
- Review and debug sign-in logs (Entra ID / Azure AD) to identify access failures, suspicious activity, or misconfigurations.
Device & Equipment Management (approx. 5–10 hrs/week)
- Maintain and support end-user devices across platforms:
- macOS, Windows, Android (BYOD), iOS (BYOD), and iPad
- Configure and provision new employee hardware and accounts from day one.
- Manage shared office technology including conference room displays, Rally Bar video bars and microphones, and printers.
Business Application Administration (approx. 5–10 hrs/week)
- Administer and support the following platforms, acting as the internal point of contact for user access, licensing, and configuration:
- Microsoft 365 Suite
- Salesforce
- Entra ID (Azure AD)
- Salesloft
- Microsoft Intune
- Sales Navigator (LinkedIn)
- Microsoft Defender
- ZoomInfo
- Microsoft Project Server SE
- Sprinto
- Active Directory (On-Prem)
- Google Workspace
- Claude (Anthropic)
- PMO Apps (via Apps4Rent)
- Communicate with our hosted-server vendor (Apps4Rent) and manage Microsoft Project Desktop for end users.
DNS & Email Authentication Maintenance
- Monitor and maintain SPF, DKIM, and DMARC records to ensure reliable email delivery and domain authentication.
- Add, update, or remove CNAME and TXT records as needed to validate domains for business applications.
Security Alert Monitoring (approx. 5–10 hrs/week)
- Monitor security alerts across business systems, with a primary focus on Microsoft Defender (EDR).
- Investigate and triage Defender inbox alerts, endpoint detections, and other triggered events.
- Escalate confirmed incidents appropriately and document findings for the record.
Qualifications
Required
- 2 years of experience in an IT support, helpdesk, or sysadmin role
- Hands-on experience supporting both macOS and Windows environments
- Working knowledge of Microsoft 365, Entra ID, Intune, and Defender
- Familiarity with DNS record management (SPF, DKIM, DMARC, CNAME, TXT)
- Strong communication skills and patience when supporting non-technical users
Nice to Have
- Experience with Salesforce, Salesloft, ZoomInfo, or similar sales tech stack
- Familiarity with Microsoft Project Server or PMO tooling
- Experience with Active Directory (on-premises)
- Relevant certifications: CompTIA A , Network , Security , Microsoft MD-102, or similar
- Experience with Sprinto or similar SOC2 compliance/security posture platforms
What We Offer
- A collaborative, friendly work environment where IT is valued and visible
- Exposure to a modern, diverse technology stack across SaaS, cloud identity, and endpoint security
- Opportunities to grow your skills and take on expanded responsibilities over time
- Enjoy a casual dress code and a collaborative, open-office layout located in the Fenton shopping center in Cary.
- We believe in the power of face-to-face connection without sacrificing work-life balance. We are currently in-office on Tuesdays to foster team collaboration, with the flexibility to work remotely the remainder of the week.
- We offer a competitive salary and a full comprehensive benefits package