Hotel General Manager SureStay By Best Western Christiansburg

Job Overview
We are seeking a dedicated and experienced Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will possess strong leadership skills and a passion for providing exceptional guest experiences. This role requires a comprehensive understanding of hospitality management, including revenue management, budgeting, and human resources. The Hotel Manager will be responsible for ensuring that all departments work cohesively to meet the hotel's goals while maintaining high standards of service.

Duties

• Supervise daily hotel operations, ensuring compliance with company policies and procedures.
• Manage front desk operations, including check-in/check-out processes and guest relations.
• Oversee guest services, addressing any issues or concerns promptly to enhance guest satisfaction.
• Implement effective revenue management strategies to maximize profitability.
• Conduct regular audits of hotel services, including night audits, to ensure accuracy in reporting and compliance.
• Collaborate with department heads to develop budgets and monitor financial performance.
• Train and mentor staff in hospitality best practices, customer service excellence, and phone etiquette.
• Foster a positive work environment that encourages teamwork and professional growth among staff members.
• Maintain knowledge of industry trends and competitor offerings to ensure the hotel remains competitive in the market.
• Ensure compliance with health and safety regulations while promoting a safe environment for guests and employees.

Qualifications

• Proven experience in hotel management or a similar role within the hospitality industry.
• Strong supervisory experience with a focus on team leadership and development.
• Excellent customer service skills with a commitment to enhancing guest experiences.
• Knowledge of revenue management principles and budgeting processes.
• Familiarity with multi-line phone systems and front desk operations.
• Bilingual or multilingual capabilities are highly desirable for effective communication with diverse guests.
• Experience in human resources functions related to hiring, training, and employee relations is preferred.
• Ability to handle guest relations effectively, demonstrating strong problem-solving skills.
• Previous experience in hotel management is a plus but not required. Join our team as we strive to provide outstanding hospitality experiences while fostering an environment of growth and excellence!

Job Type: Full-time

Pay: $40,185.35 - $50,803.86 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Education:

• High school or equivalent (Required)

Experience:

• Hospitality: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Christiansburg, VA 24073 (Preferred)

Work Location: In person

Salary : $40,185 - $50,804