What are the responsibilities and job description for the Onsite Representative position at SURESTAFF LLC?
SURESTAFF is searching for an Onsite Representative in Huntley, IL to join our team!
The Onsite Representative is responsible for directly managing and overseeing temporary workers at a client's location, providing a more hands-on approach to recruitment, onboarding, performance management, and issue resolution, ultimately leading to improved efficiency, reduced administrative burden for the client, and better-quality service delivery for both the company and the temporary employee.
The ideal candidate for this position will have a passion for helping others and enjoy working in a team environment! Excellent communication skills are a must as this position will be working with client customers and applicants on a daily basis. Multi-tasking, ability to self-manage, and intermediate computer skills are also a necessity.
Hourly Pay: $21-$22/HR
Shift Hours: Monday - Friday, 3:30am-7:30am and 11:30am-3:30pm
Responsibilities of the Bilingual Onsite Representative:
- Anticipate staffing requirements and expectations; develops value-added services to support changing client needs
- Maintain timekeeping system and ensure payroll is accurate
- Provide productivity, headcount, attendance, and other reports at the client’s request
- Manage employee relations at the site - including coaching, counseling, performance reviews, removal from assignments, and exit interviews
- Conduct onsite orientation, safety training
- Facilitate the initial treatment and reporting of workers’ compensation incidents
- Participate in scheduled service reviews at client site
- Act as the liaison between the branch office and the client
- Deliver superior customer service and develop relationships with supervisors and associates
- Other duties as assigned
Preferred Qualifications of the Bilingual Onsite Representative:
- Bilingual required – Spanish and English.
- 2 years’ experience in a customer service role such as hospitality, restaurant, call center, or retail.
- Excellent communication skills – verbal and written.
- Demonstrate a sales aptitude
- Intermediate computer skills including Microsoft Outlook, social media sites, and Microsoft Word.
- Ability to multi-task and work in a fast-paced environment.
Salary : $21 - $22
