DC/TC Technician (L1 Hands & Feet Support)

Job Summary

The Data Center / Technical Center Technician (L1) provides hands-and-feet technical support for data center and technical facilities operations. This role focuses on physical support tasks, assisting remote engineering teams with incidents, service requests, and planned upgrades, ensuring the reliability and availability of IT infrastructure.

The technician works under established procedures and guidance, performing routine activities such as hardware installation, cabling, power checks, equipment monitoring, and basic troubleshooting. This role is ideal for entry-level IT professionals looking to build foundational experience in data center operations.

Key Responsibilities

• Provide hands-and-feet support for data center and technical center environments under the direction of remote engineers or senior technicians.
• Perform physical installation, removal, replacement, and relocation of IT equipment (servers, network devices, storage, racks).
• Assist with planned upgrades, maintenance activities, and hardware refreshes.
• Conduct basic troubleshooting related to hardware, connectivity, power, and cabling issues.
• Execute cabling tasks, including patching, labeling, and organizing network and power cables.
• Perform visual inspections and health checks of equipment, racks, and environment (LED status, fans, power indicators).
• Support incident response by following runbooks and instructions provided by L2/L3 teams.
• Update and document activities in the ticketing system, ensuring accurate and timely status updates.
• Follow data center policies, safety standards, and change management procedures.
• Assist with inventory management, asset tagging, and equipment tracking.
• Escalate issues appropriately when problems exceed L1 scope or defined procedures.

Required Skills and Qualifications

• 1 3 years of experience with basic understanding of data center environments and IT infrastructure.
• Familiarity with servers, racks, cabling, and networking components.
• Ability to follow standard operating procedures (SOPs) and technical instructions accurately.
• Experience or exposure to ticketing systems (e.g., ServiceNow or similar).
• Strong attention to detail and ability to document work clearly.
• Good communication skills for coordinating with remote support teams.
• Ability to work in restricted access environments and follow security protocols.
• Physically able to lift and move equipment (within safety guidelines).
• Willingness to work shifts, on-call rotations, or weekends, if required.

Preferred Qualifications (Nice to Have)

• Entry-level IT certifications (CompTIA A , Network , or similar).
• Previous experience in a data center, NOC, or technical support role.
• Familiarity with basic networking concepts (ports, patch panels, connectivity).
• Understanding incidents and change management processes.