What are the responsibilities and job description for the Account Manager position at SURE STEEL INC?
Full-Time | On-Site | Location: Ogden, UT; Chandler, AZ; Sanger, TX, or other SSI office locations. Hybrid is available at DOE.
Base Salary: $100,000 w/ OTE Commission of another ~$100,000-120,000
Health, Dental, Vision, 401(k), PTO Included
About Sure Steel, Inc.
Sure Steel, Inc. is a nationally ranked structural systems contractor delivering turnkey and complex structural systems projects across the United States consisting of structural steel, metal building systems, insulated metal panels, mass timber, precast, and other associated components. We are builders of integrity, innovation, and excellence—committed to safety, client satisfaction, and superior project delivery. Our people drive our reputation, and our values drive everything we do.
Position Summary
We are seeking a relationship-focused Account Manager to support and grow Sure Steel’s existing client base nationally. This role is ideal for someone who thrives on deepening relationships, providing excellent service, and expanding value within long-term accounts. The Account Manager works closely with project teams, estimators, and clients to ensure satisfaction, repeat business, and continuous improvement.
Qualifications:Key Responsibilities
-
Maintain and grow existing client relationships through regular communication and account reviews
-
Identify new opportunities within current accounts to increase scope or repeat business
-
Act as the primary point of contact between Sure Steel and assigned clients throughout the project lifecycle
-
Coordinate with Estimating, Preconstruction, and Project Management to deliver consistent service
-
Monitor project health and client satisfaction; anticipate issues and proactively resolve concerns
-
Track account activity and engagement in CRM system and prepare regular reports
-
Support cross-sell and up-sell strategies based on client needs and Sure Steel capabilities
-
Focused on long-term account growth, retention, and client satisfaction
-
Works with existing clients, not cold leads or prospecting
-
Measured by repeat work, upselling, and relationship strength
-
Partners closely with the Business Development (BDM) team for strategic account planning
-
3 years of experience in construction, client services, account management, or project coordination.
-
Strong understanding of the construction or steel erection industry preferred.
-
Excellent relationship-building and interpersonal communication skills.
-
Highly organized, accountable, and solution oriented.
-
Proficient in Microsoft Office and CRM platforms.
-
Willingness to travel to client meetings and job sites as needed.
-
Must pass a pre-employment drug screen and background check.
What We Offer:
-
Medical, dental, and vision insurance
-
401(k) with company match
-
Paid time off and paid company holidays
-
Career development and training opportunities
-
A people-first culture built on performance, trust, and respect
Sure Steel, Inc. is an equal opportunity organization.
We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.
Core Values:
Ability, Integrity, Benevolence, Safety, Continuous Improvement, and Environmental Responsibility
Salary : $100,000