What are the responsibilities and job description for the Front Desk Receptionist position at Sure Stay Hotel by Best Western?
Job description
Summary:
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay.
RESPONSIBILITIES:
- Always provide the high quality of service to the guest. Greet and welcome all guests approaching the Front Desk.
- Highly focused, have excellent communication skills, be motivated.
· Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests in a friendly service-oriented manner.
· Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
· Handle guest check-ins and check-outs efficiently and in a friendly & professional manner.
- Maintain proper operation of the computers & telephone/fax and ensure that all Hospitality performance standards are met.
- Answer guest inquiries about hotel service facilities and hours of operation.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations.
- Assist in maintaining public areas of the hotel in a clean and orderly condition.
- Set up, maintain and wrap up of morning breakfast while working in the morning shift. Maintain breakfast item inventory during evening shift.
- Cleaning of the front desk area to maintain hotel standard.
- Maintain guest privacy by ensuring Key Control Policy is utilized and ensure no room numbers and/or guest names are given out without proper identification.
- Be able to move or lift items weighing up to 25 lbs.
- Other duties as assigned, of which employee can perform.
Pay: $15.00 - $17.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Front desk: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $15 - $17