Customer Service Specialist

Job description

Are you a customer-focused professional who enjoys helping others and finding effective solutions? Sure-Loc Edging and Wolverine Tools, a leading provider of premium edging and gardening tools in Holland, Michigan, is seeking a Customer Service Specialist to join our team. In this role, you will build strong customer relationships by delivering attentive, responsive service and practical solutions that meet a range of needs and budgets.

Role and Responsibilities

Customer Service and Sales Support

· Respond promptly and professionally to customer inquiries by phone, email, and in person.

· Help customers select products, answer questions, and resolve issues effectively.

· Identify and pursue new sales opportunities while providing administrative and customer service support to sales representatives.

Quotes, Orders, and Returns

· Prepare and deliver accurate, timely product quotes.

· Process customer orders accurately and efficiently, and provide updates on quotes, orders, and status inquiries.

· Process return merchandise authorization (RMA) requests.

Account Management and Collections

· Maintain accurate, up-to-date customer account information and make account updates as needed.

· Follow up with customers regarding past-due payments and support collection efforts.

Events and Additional Support

· Assist with trade show planning and attending shows as needed.

· Perform other duties as assigned in support of company operations.

Requirements

· High school diploma or GED required.

· Two to three years of experience in a professional customer service environment.

· Proficiency with Microsoft Office applications, including Word, Excel, , and Outlook.

· Strong attention to detail and commitment to accuracy.

· Excellent verbal and written communication skills.

· Willingness to learn new skills and take on additional responsibilities as needed.

· Dependable and reliable.

· Friendly and professional demeanor.

· Ability to work collaboratively and respectfully with colleagues.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)

• Dental insurance

• Employee discount

• Flexible spending accounts

• Health insurance

• Life insurance

• Paid time off

Schedule:

• Day shift

• Monday to Friday

Ability to commute/relocate:

• Holland, MI 49423: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)

• Administrative experience: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience:

• Microsoft Office: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: In person

Salary : $18 - $20