General Manager

Company Description Surcheros is a welcoming, family-friendly restaurant concept that focuses on freshly prepared, customizable meals. Guests can choose from freshly grilled meats, select their favorite toppings, and enjoy signature sauces that highlight bold, approachable flavors. The brand emphasizes hospitality, encouraging guests to feel at home and comfortable when they visit. Surcheros creates an inviting atmosphere where sharing food, such as the popular white cheese dip, is part of the experience. Team members are encouraged to uphold this warm, inclusive culture with every guest interaction.

Role Description The General Manager role at Surcheros is a full-time, on-site position based in Alpharetta, GA. The General Manager oversees daily restaurant operations, including scheduling, shift management, inventory control, and ensuring food quality and safety standards are met. This role is responsible for leading and coaching team members, fostering a positive work environment, and maintaining exceptional guest service. The General Manager manages financial performance, including cost control, budgeting, and reporting, while supporting local marketing initiatives and community engagement. This position also ensures compliance with company policies and local regulations, and actively participates in hiring, training, and performance evaluations.

Qualifications

• Demonstrated leadership and people management skills, including team coaching, conflict resolution, and performance feedback.
• Strong operations and organizational abilities, with experience in scheduling, inventory management, and workflow optimization.
• Customer service and hospitality skills, with a focus on creating welcoming guest experiences in a fast-paced environment.
• Business and financial acumen, including budgeting, cost control, and understanding of key performance metrics.
• Knowledge of food safety, cleanliness standards, and compliance with health and safety regulations.
• Effective communication skills, both verbal and written, including the ability to collaborate with team members and leadership.
• Prior restaurant or retail management experience is strongly preferred; experience in fast-casual or family-focused concepts is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by restaurant operations.
• High school diploma or equivalent required; additional education in business, hospitality, or a related field is beneficial.