ELECTRONIC HEALTH RECORD SPECIALIST

The EHR Specialist provides technical support and assistance for the electronic health record (EHR) system and related technology across all Suquamish Tribe health facilities. Responsibilities include responding to user support requests and tickets, providing EHR training to clinical staff, building and maintaining reports, troubleshooting hardware and software issues, managing user access, and assisting with system maintenance and upgrades. The position also supports EHR related projects, system improvements, and coordination with vendors and IT staff to ensure reliable and effective EHR operations.

Responsibilities:

• Support and maintain the tribe's EHR systems.
• Provide technical support to EHR users and respond to user tickets, access requests, and system- related issues.
• Provide EHR training and ongoing support to clinical and administrative staff.
• Build, maintain, and deliver EHR reports to support clinical and operational needs.
• Create, maintain, and terminate EHR user accounts, permissions, and access rights in accordance with established policies.
• Troubleshoot EHR application, hardware, software, connectivity, and peripheral device issues.
• Assist with EHR interfaces, system integrations, upgrades, maintenance, and testing.
• Coordinate with health technology vendors, IT staff, and other departments to resolve issues and support system improvements.
• Develop and maintain EHR procedures, documentation, and training materials.
• Assist with EHR system audits, security requirements, backups, and recovery processes assigned.
• Identify opportunities for EHR workflow and system improvements and assist with implementation.
• Define, document, schedule, and coordinate miscellaneous EHR-related projects.
• Perform other duties as assigned.

Work Conditions:

• Primarily work in an office and clinical environment with extended periods of computer use.
• Requires travel between tribal health facilities.
• Requires valid Washington State Driver's License.
• May require occasional lifting and transportation of computers, peripherals, and other equipment.
• May require occasional work outside of normal business hours for critical EHR issues, planned maintenance, system upgrades, or other business needs.
• Requires applicable HIPAA and CJIS training relevant to position.

Supervisory Responsibilities:
None.

Disclaimer:
This job description in no way implies that these are the only duties to be performed by the incumbent. At all times, employees will be required to follow any instruction and to perform any other duties as assigned by supervisor that may be of a lower, or higher level upon the request of the supervisor.
State/ Tribal/Federal background check required
Valid WA state driver's license required
Pre-employment drug testing required
Native American preference

• College diploma or university degree preferred.
• Experience providing technical support to multiple end users and endpoint devices, preferably in a healthcare environment.
• Working knowledge of EHR applications, healthcare technology, and healthcare workflows. Working knowledge of HIPAA and applicable privacy and security requirements.
• Experience troubleshooting hardware, software, connectivity, and peripheral devices.
• Strong written and verbal communication skills with the ability to explain technical information in user- friendly language.
• Strong customer service, organizational, analytical, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively and work independently or as part of a team.
• Ability to collaborate effectively with clinical staff, IT staff, vendors, and employees of the Suquamish Tribe Government.
• Maintain a high degree of professionalism, confidentiality, and discretion when working with health information and Tribal staff.
• Requires cultural awareness and ability to work in a culturally diverse work environment.
• Follow applicable Suquamish Tribe policies, procedures, uphold HIPAA requirements, and information security and privacy practices.
• College diploma or university degree preferred.
• Experience providing technical support to multiple end users and endpoint devices, preferably in a healthcare environment.
• Working knowledge of EHR applications, healthcare technology, and healthcare workflows. Working knowledge of HIPAA and applicable privacy and security requirements.
• Experience troubleshooting hardware, software, connectivity, and peripheral devices.
• Strong written and verbal communication skills with the ability to explain technical information in user- friendly language.
• Strong customer service, organizational, analytical, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively and work independently or as part of a team.
• Ability to collaborate effectively with clinical staff, IT staff, vendors, and employees of the Suquamish Tribe Government.
• Maintain a high degree of professionalism, confidentiality, and discretion when working with health information and Tribal staff.
• Requires cultural awareness and ability to work in a culturally diverse work environment.
• Follow applicable Suquamish Tribe policies, procedures, uphold HIPAA requirements, and information security and privacy practices.