Client Services Coordinator (CSC)

The Client Services Coordinator is responsible for the coordination of client visits, maintenance and upkeep of scheduling records and logbooks, and the accurate and timely communication of scheduling changes between office and field staff. The Client Services Coordinator is responsible for overall coordination of community resources for clients served by SUPREME TOUCH HOME HEALTH SERVICES CORP. He/She acts as a liaison between physicians, hospitals, clients, nurses, community resources, and SUPREME TOUCH HOME HEALTH SERVICES CORP. to assure continuity of care and smooth interaction and communication between all involved in client care activities. The Client Services Coordinator assists in all aspects of non-licensed personnel, all clients schedules, and intakes with the cooperation of the Corporate Office Staff.

Qualifications:

• High school diploma or equivalent
• At least one (1) year of experience in a supervisory role in home health care
• At least two (2) years in any capacity in home health care
• Ability to manage routine office files, log books, and field staff schedules
• Must possess positive, enthusiastic attitude, good people skills, and professional appearance
• Ability to work independently without constant supervision

Job Duties:

• Participates in hiring and termination decisions with other supervisors
• Serves as liaison between Administrator and other Department Heads as needed
• Maintains confidentiality of all personnel information kept by SUPREME TOUCH HOME HEALTH SERVICES CORP. in accordance with current laws and regulations
• Ensures that the employee grievance procedures are enacted when indicated
• Maintains current, working knowledge of State and Federal Employment laws and regulations
• Prepares memos, correspondence, agendas and reports as required
• Makes appointments and informs staff members of meetings
• Does photocopying as required
• Is productive and uses time efficiently
• Follows instructions, ensure punctuality and attendance is acceptable
• Cooperates with supervisor and with client/family
• Is self-reliant and plans appropriately
• Shows interest, asks questions and seeks information
• Perform hiring and orientation processes for personnel
• Answers phones, receives intake information for paraprofessional cases and enters the appropriate information in the computer.
• Completes intake form and approves admissions
• Schedules appropriately skilled person to fill the case; inputs scheduling information on the computer.
• Schedules any replacement workers needed; inputs scheduling information on the computer.
• Takes telephone referral information if no nursing staff is available and passes referral on to a nurse as soon as possible
• Handles all matters related to these personnel and the clients they serve, with the exception of issues that require professional/clinical judgment
• Assists in maintenance of adequate staffing patterns and time-off records for staff
• Coordinates the scheduling of all field staff employees
• Maintains case management notes related to personal problems and/or situations that arise with staff
• Maintains case management notes that document communication that relates to client care and how each situation was handled
• Communicates on a routine basis with contract agencies to maintain smooth relations and to obtain needed information
• Checks cases after filling and weekly thereafter
• Keeps careful records of all cases and aides
• Documents and reports to director of nursing when there is a change in client status, changes in service requirement, change in employee assigned to case and reports any unsatisfactory performance
• Participates in the supervision of field staff in regard to punctuality, reliability, assignments and related matters
• Transfers field staff from one case to another, where appropriate
• Performs disciplining, and recommending as indicated. This includes Counselling and making recommendations regarding suggested discipline or corrective action or continued employment status where performance problems exist
• Performs coordinating duties when necessary.
• Ensures compliance of all human resource records. Including BCI AND I-9 verification.
• Inputs client and staff schedules on the computer.
• Enters new clients and staff into computer.
• Maintains confidentiality of all office and record information.
• Assures phones are answered in a professional and courteous manner
• Enters all intake information for professional and paraprofessional cases
• Ensures replacement workers are assigned in a timely fashion
• Communicates with clients/families on home health related issues and problems
• Handles all matters related to coordinating personnel and the clients they serve, with the exception of issues that require clinical judgment
• Assists in maintenance of adequate staffing patterns and time-off records for staff
• Coordinates the scheduling of staff
• Maintains payroll/time records for home care personnel as necessary
• Compiles and processes daily visit summaries
• Calls hospital Social Services department to notify them that an agency client has been admitted to their hospital
• Gives and takes report from the on-call coordinator
• Attends case conferences as requested by his/her supervisor
• Assists in relaying messages to field staff, office staff and community liaisons
• Projects a concerned, professional attitude toward departmental personnel
• Works to develop a positive rapport with all staff members and community resources affiliated with home health care services
• Maintains high visibility and availability while in the office
• Any other duties as deemed necessary by the Management