Call Center Systems Manager

About The Role

We are seeking a detail-oriented and proactive Call Center Systems Manager to lead our operations team. This role is crucial to the smooth running of our department, ensuring efficiency, compliance, and accountability across our operations. The ideal candidate thrives in a fast-paced environment, has strong organizational skills, and is passionate about leading a team to achieve operational excellence.

Key Responsibilities

• Manage and lead the operations team to ensure performance and efficiency.
• Oversee and update our CRM system, maintaining accurate and up-to-date records.
• Reconcile job closings from technicians and ensure accurate reporting.
• Hold technicians accountable to company policies and procedures.
• Monitor and manage company emails and text communications
• Dispatch new jobs to technicians efficiently and accurately.
• Assist with daily department setup and end-of-day closing tasks.
• Audit jobs for compliance and accuracy.
• Perform additional operational tasks as assigned to support company goals.
  
  

Qualifications

• Proven experience in operations management or call center management.
• Strong leadership and team management skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Experience with CRM systems is preferred.
• Ability to work in-office full-time.
• High attention to detail and commitment to operational accuracy.
  
  

Why Join Us

• Be part of a dynamic, growth-focused company.
• Lead and develop a dedicated operations team.
• Contribute directly to company efficiency and customer satisfaction.
• Opportunity for professional growth within the organization.