Quality Assurance Manager

JOB SUMMARY. The Quality Assurance Manager ("QAM") is responsible for overseeing the development and implementation of client support plans and ensuring the consistent delivery of quality services. This role emphasizes leadership, compliance with Washington Administrative Code (WACs), and adherence to Supportive Living NW (“The Company”) policies and procedures, while maintaining strong communication with guardians, external agencies, and families.

DUTIES AND RESPONSIBILITIES.

• Participate in client assessments and review completed support plans to ensure accuracy and alignment with client needs.
• Write and implement the Individual Instruction Support Plan (IISP) for assigned clients.
• Promotes Teamwork within their teams and throughout Supportive Living NW.
• Displays Professionalism as a role model, appearance, attitude, interactions with peers, Admin, vendors, and outside professionals.
• Maintains confidentiality regarding patient and legal issues when discussing specific cases with outside parties.
• Oversees financial and physical resources associated with program clients.
• Review and submit incident reports in compliance with Developmental Disabilities Community Services (“DDCS”) requirements. Evaluate Compliant Resolution Unit (“CRU”) reports and communicate with Residential Care Services (“RCS”), APS (“Adult Protective Services”), and law enforcement regarding investigations when necessary.
• Coordinates client programs with community agencies and parents, job coaches, community inclusion programs, and activities.
• Oversees client progress by reviewing staff reports and documentation, and takes steps necessary to work toward and achieve client goals.
• Maintains compliance with the DDA Policy Manual & State WACs as related to the delivery of Client Care and ISS Program Operations. 
• Ensuring staff has the knowledge and skills necessary to do their jobs.
• Complete training in setting expectations, rewarding performance, and addressing deficiencies.  Complete and maintain up-to-date Peer coaching packets. Evaluates staff performance annually or as needed.
• Participate in the on-call rotation, providing after-hours support as assigned.
• Other duties as needed, based on the evolving business needs

REQUIRED SKILLS AND ABILITIES.

• Strong analytical, problem-solving, and critical-thinking skills
• Excellent oral and written communication skills
• Ability to lead, direct and manage staff
• Computer, document management and data entry skills
• Ability to follow through and complete tasks in a timely manner

QUALIFICATIONS. A demonstrated ability to work with developmentally disabled adults and a minimum of two (2) years of related experience or education with increasing responsibility. In addition, the following minimum requirements must be met, in accordance with WAC 275-26-060:

1. Have a background inquiry clearance by the authorized state agency.
2. Exhibit mature behavior and the ability to make independent judgments.
3. Demonstrate the capacity to be an appropriate role model to clients and coworkers.
4. Be eighteen years of age or older.
5. Treat a client with dignity and consideration, always respecting the client’s civil and human rights.

EDUCATION AND EXPERIENCE.

• At least 2 years of direct experience in a managerial position.
• A bachelor’s degree in a health-related field is preferred
• Have a reliable vehicle with auto insurance and a clean driving record
• Ability to pass a background clearance by the authorized state agency
• Qualify for Nurse Assistant Registers (NAR) or Nurse Assistant Certified (NAC)