Primary Support Professional

Job Description:

Job Title: Primary Support Professional
Location: Cape Girardeau, Missouri
Department: ISL
Employment Type: Full Time

Job Summary:

Are you looking for a meaningful career where you can make a lasting impact in the lives of others? As a Primary Support Professional, you'll play a vital role in helping individuals with intellectual and developmental disabilities live safely, independently, and successfully in their homes and communities. Join our compassionate, collaborative team where you'll build meaningful relationships, support personal growth, advocate for individual goals, and make a difference every day. We're seeking dependable, organized, and caring professionals who are passionate about helping others, communicating effectively, and promoting person-centered support.

In this role, you will coordinate and provide individualized supported living (ISL) services while working closely with the Program Coordinator to ensure successful implementation of each individual's Individual Support Plan (ISP). You will oversee daily support activities, assist with health and safety needs, coordinate appointments and services, support staff training, monitor documentation requirements, and help maintain a positive living environment that encourages independence and quality of life.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Coordinate and provide individualized supported living services that promote independence, personal growth, and achievement of goals identified within the Individual Support Plan (ISP).
• Support individuals in their homes and communities while fostering a safe, positive, and person-centered environment.
• Collaborate with Program Coordinators, nursing staff, guardians, and support teams to ensure high-quality care and successful service delivery.
• Monitor health-related needs by coordinating medical appointments, communicating outcomes, maintaining required documentation, and ensuring follow-up on recommendations.
• Train and support staff regarding individual medical needs, medications, special diets, adaptive equipment, and personal preferences.
• Oversee daily residential documentation, goal tracking, health monitoring, and completion of required checklists.
• Maintain household operations by monitoring supplies, ordering groceries and household necessities, and ensuring proper food storage and inventory management.
• Ensure health, safety, cleanliness, and emergency preparedness standards are consistently maintained within the home.
• Review medication administration records (MARs), event reports, safety drills, and other documentation to ensure accuracy and compliance.
• Assist with staff scheduling and coordinate coverage for planned and unplanned absences.
• Manage client financial recordkeeping by maintaining receipts, monitoring ledgers, and ensuring appropriate money count procedures are followed.
• Track and monitor mileage usage in accordance with established budgets and program expectations.
• Participate in positive behavior support planning and implementation when needed.
• Complete additional duties and responsibilities as assigned.

Education, Experience, and/or Credential Qualifications:

• High school diploma or GED required.
• One year of experience working with individuals with intellectual or developmental disabilities preferred.
• In lieu of experience, must successfully complete Missouri Quality Outcomes training approved by the Division of Developmental Disabilities regional office.

Additional Qualifications:

• Must be at least 18 years of age.
• Ability to read, interpret, and follow safety procedures, operating instructions, and program guidelines.
• Ability to write routine reports and maintain accurate documentation.
• Ability to communicate effectively with individuals served, family members, coworkers, and community partners while utilizing person-centered language.
• Ability to apply sound judgment and problem-solving skills in a variety of situations.
• Successful completion of all required background screenings, including criminal history, driving record, and abuse/neglect checks.
• Must have reliable transportation, valid driver's license, current vehicle registration, and proof of insurance.
• Must maintain a vehicle with a functioning air conditioner and heater when transporting clients.
• Ability to perform basic mathematical calculations and maintain accurate records.

Physical Requirements

• Frequently bend, stoop, and perform physical movements required to support daily activities.
• Use fine motor skills for tasks such as cooking, cleaning, medication administration, documentation, and vehicle operation.
• Occasionally lift and/or move up to 35 pounds.
• Physically perform CPR and First Aid as required.
• Assist with physical transfers, lifting, and other support activities based on individual client needs.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Firefly is a Smoke and Tobacco Free Workplace.