Unit Tracking Specialist (Data) - Lewiston, ME

Company Overview

Support Solutions Inc. is a dedicated Non-Profit Organization committed to empowering individuals with intellectual disabilities and mental health challenges through personalized services. Since 1997, we have been a pillar of support in Central and Southern Maine; where our work is rooted in consistency, compassion, and honoring the systems that help our mission stand strong. As we grow, we are introducing a new administrative role — one that safeguards the accuracy of our service records and strengthens the foundation of care we provide across Maine.

We are seeking a Unit Tracking Specialist, someone who finds purpose in precision, clarity, and the quiet but essential work that keeps our services aligned with Maine State Regulations and Standards, as well as Agency Expectations.

Summary

The Unit Tracking Specialist is responsible for monitoring documentation, staffing patterns, and authorized units for our programs. This role ensures that what is delivered in the field is fully supported by compliant, accurate, and timely documentation and records. The work is steady, detailed, and deeply important to the integrity of our agency.

This role does not include supervisory responsibilities, but collaborates closely with Residential Supervisors, DSPs, and the Residential Service Coordinators.

Responsibilities

With patience, organization, and commitment to quality, you will:

• Adhere to all Support Solutions policies, procedures, and documentation standards
• Verify documentation meets State and Federal requirements
• Conduct Documentation Reviews for accuracy, completeness, and compliance
• Assist the Residential Service Coordinator in training staff on documentation expectations
• Partner with Supervisors and DSPs to improve documentation quality
• Identify insufficient or incomplete documentation and communicate this for correction
• Maintain accurate staffing patterns based on authorized levels
• Monitor staff schedules and documentation to ensure they align with approved units
• Maintain up-to-date Unit Tracking spreadsheets and internal logs
• Assist with preparing clear and supportive narratives for staffing requests when needed
• Complete additional tasks as assigned by the Director of Operations

Qualifications

To succeed in this role, you’ll need:

• Strong attention to detail and a love for organized, consistent workflows
• Ability to learn and navigate documentation systems, spreadsheets, and digital records
• Clear and professional communication skills
• Comfort collaborating with multiple levels of staff
• Dependability, confidentiality, and self-direction

Requirements

• High School Diploma/Transcript, or GED/Hi-Set, and/or previous experience or training relevant to the position
• A Valid Driver's License
• Knowledge and Use of all Microsoft Office Programs, specifically Excel
• While performing the duties of the job, the employee is regularly required to talk and hear. Must be able to occasionally stoop, crouch, kneel, and lift up to 20lbs
• Authorized to work in the United States

Reasonable accommodations can be made for qualified individuals with disabilities.

If this sounds like the kind of steady, detail-oriented work that speaks to you, we would be grateful to receive your application!

To view the full job description, and to apply using our easy online application visit our website at: www.supportsolutions.org

Apply Today and be part of something that truly matters!

Pay: $18.50 per hour

Expected hours: 39 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Document review: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Lewiston, ME 04240 (Required)

Work Location: In person

Salary : $19